---
title: "Blueprint Administrator fails to install on Windows 10"
slug: "blueprint-administrator-fails-to-install-on-windows-10"
tags: ["windows", "Blueprint", "fails", "administrator", "install"]
updated: 2024-04-24T13:40:00Z
published: 2024-04-24T13:40:00Z
canonical: "kb.pharos.com/blueprint-administrator-fails-to-install-on-windows-10"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blueprint Administrator fails to install on Windows 10

### Problem:

When installing the Blueprint 5.2 Administrator on a Windows 10 workstation I see the below error in the Sequencer.log file.

[2017/01/01 17:36:30 P1C0C D001 T001 e Sequencer] Exception... 1) Exception Information ============================================= Exception Type: System.InvalidOperationException Message: Cannot load Counter Name data because an invalid index '' was read from the registry. HelpLink: NULL Source: System HResult: -2146233079 StackTrace Information ============================================= at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp) at System.Diagnostics.PerformanceCounterLib.get_NameTable() at System.Diagnostics.PerformanceCounterLib.get_CategoryTable() at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category) at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName) at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName) at PharosSystems.Library.PerformanceStats.InstallCounters(String categoryName, String categoryHelp) at PharosSystems.Blueprint.Services.ProjectInstaller.OnInstall() at PharosSystems.Core.BaseAssemblyInstaller.Install(IDictionary stateSaver)

---

### Resolution:

Running the below command in an elevated command prompt populates the registry keys Counter and Help in path HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib\009\ **C:\windows\SysWOW64> lodctr /r** **Result: Info: Successfully rebuilt performance counter setting from system backup store**

## Related

- [Pharos Remote Bank does not work with standard plug-ins](/pharos-remote-bank-does-not-work-with-standard-plug-ins.md)
- [How to customize the Pharos Print Center Help link?](/how-to-customize-the-pharos-print-center-help-link.md)
- [Pharos Support Hours and Contact Information](/pharos-support-hours-and-contact-information.md)
- [Pharos Systems Technical Support Hours of Operation](/pharos-systems-technical-support-hours-of-operation.md)