---
title: "Blueprint: Getting an Access Denied message when attempting to secure a queue in Blueprint."
slug: "blueprint-getting-an-access-denied-message-when-attempting-to-secure-a-queue-in-blueprint"
tags: ["Blueprint", "denied", "access"]
updated: 2024-04-23T17:33:56Z
published: 2024-04-23T17:33:56Z
canonical: "kb.pharos.com/blueprint-getting-an-access-denied-message-when-attempting-to-secure-a-queue-in-blueprint"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blueprint: Getting an Access Denied message when attempting to secure a queue in Blueprint.

### Product:

Blueprint Enterprise 5.0 and greater.

### Problem:

When trying to secure a Print Queue in Blueprint using the 'Blueprint Secure Queue Configuration' tool I get the error below. Error: "Access was denied. Please rerun this application as a user with permissions to manage printers and try again." Clicking the "More >>" button shows a message that it is "unable to set printer information for the printer. The request is not supported" ![image.png](https://cdn.document360.io/f4fb58ca-1114-4e59-ba1a-d8f647bd6dcf/Images/Documentation/10a7ea89-c9b8-4ac4-820a-d07d8aca8cca.png)

---

### **Answer:**

The error is a result of trying to add a Queue and secure it using the Secure Queue Configuration Tool when the Print Driver you are using is a Type-4 (Class) version of a printer driver, you will need to download from the manufacturer a "Type-3" print driver to be used for the print queue.

Due to a change in the Microsoft Windows Print architecture, "Type-4" (Class) print drivers cannot be used with any 3rd party solution. Microsoft has removed the ability to use a 3rd party Port Monitor with the new Type-4 print drivers. The Windows Server 2012 R2 Operating System and above is shipped with only Type-4 "Class" Print Drivers only.

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