---
title: "Blueprint Sentry Print Services health test fails."
slug: "blueprint-sentry-print-services-health-test-fails"
tags: ["Blueprint", "active", "directory"]
updated: 2024-04-22T17:07:38Z
published: 2024-04-22T17:07:39Z
canonical: "kb.pharos.com/blueprint-sentry-print-services-health-test-fails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blueprint Sentry Print Services health test fails.

### **Problem:**

On our Analyst or Collector we see in the Server Configuration Tool that the Sentry Print Services test is failing.

### **Environment:**

Blueprint 5.2 SP5.4 and greater.

---

### **Information:**

The Blueprint Sentry Print Service check uses two URL’s to verify the Sentry Print Web Services are running. On the server itself open a web browser and check to see if the URL’s below return a valid web page. [**h**](http://localhost/PharosMpsProxy/help/index.html)[**ttp://localhost/PharosMpsProxy/help/index.html**](http://localhost/PharosMpsProxy/help/index.html)

[**http://localhost/SecurePrinterProvisioningService/help/index.html**](http://localhost/SecurePrinterProvisioningService/help/index.html) Some additional things to check.

1. Does the Server have an Internet Proxy configured? Open Internet Explorer > Internet Options > Connections tab > LAN settings. Is the Proxy server checked?
2. Open the IIS management console and verify that there are two sites listed under the "Default Web Site" called **PharosMpsProxy** site listed like below and the **SecurePrinterProvisioningService** web sites as seen below.

![](https://cdn.document360.io/f4fb58ca-1114-4e59-ba1a-d8f647bd6dcf/Images/Documentation/image(12).png?sv=2026-02-06&spr=https&st=2026-11-10T07%3A05%3A50Z&se=2026-11-10T08%3A05%3A50Z&sr=c&sp=r&sig=qvc0nnNr%2Fovj%2F5AZeBja6s2GA8laEq6X4rr0sHb2LL8%3D)
3. Next, open the IIS Manager Console and under Default Web Site > select Bindings on the right, then open the HTTPS binding and ensure that you do NOT have a "Host name" value entered (should be blank). This can cause the application to not function. **NOTE:** **The IP Address value seen in the below image also needs to be set to "All Unassigned".**

![](https://cdn.document360.io/f4fb58ca-1114-4e59-ba1a-d8f647bd6dcf/Images/Documentation/image(13).png?sv=2026-02-06&spr=https&st=2026-11-10T07%3A05%3A50Z&se=2026-11-10T08%3A05%3A50Z&sr=c&sp=r&sig=qvc0nnNr%2Fovj%2F5AZeBja6s2GA8laEq6X4rr0sHb2LL8%3D)

## Related

- [Pharos Sentry Print Service Patch 3.74.10 for Blueprint Enterprise 5.3](/read-me-pharos-sentry-print-service-patch-version-3749.md)
- [Blueprint WCF Secure Communication service fails health status check during initial install](/blueprint-wcf-secure-communication-service-fails-health-status-check-during-initial-install.md)
- [Readme Upgrade Blueprint 5.4 Pharos Sentry Print Service from 3.86.9 to 3.86.10](/readme-upgrade-blueprint-54-pharos-sentry-print-service-from-3869-to-38610.md)
- [Blueprint Print Center Sentry Print Setting](/blueprint-print-center-sentry-print-setting.md)
- [Blueprint Tracker keeps failed jobs on the client machine.](/blueprint-tracker-keeps-failed-jobs-on-the-client-machine.md)