---
title: "Blueprint Tracker Web Service Fails when testing the services using the Blueprint Server Configuration Tool"
slug: "blueprint-tracker-web-service-fails-when-testing-the-services-using-the-blueprint-server-configuration-tool"
updated: 2024-04-29T17:11:18Z
published: 2024-04-29T17:11:18Z
canonical: "kb.pharos.com/blueprint-tracker-web-service-fails-when-testing-the-services-using-the-blueprint-server-configuration-tool"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blueprint Tracker Web Service Fails when testing the services using the Blueprint Server Configuration Tool

### Problem:

When running the Blueprint server configuration the tracker service test fails. The two errors below will be seen.

1. The error below is seen in the trackerService.log file

TrackerService] Unexpected error occurred when communicating with the BNI Layer while calling: GetSettings. Access is denied
2. The bleow error is seen in the taskmaster.log file.

[2016/06/07 01:30:02 P1E4 D001 T012 e TaskMaster] Exception... 1) Exception Information ============================================= Exception Type: System.Web.Services.Protocols.SoapException Code: [http://schemas.xmlsoap.org/soap/envelope/:Server](http://schemas.xmlsoap.org/soap/envelope/:Server) Detail: System.Xml.XmlElement SubCode: NULL Message: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.ComponentModel.Win32Exception: Access is denied Server stack trace: (**partial stack trace provided here**) at System.ServiceModel.Channels.AppContainerInfo.GetCurrentProcessToken() at System.ServiceModel.Channels.AppContainerInfo.RunningInAppContainer() at System.ServiceModel.Channels.AppContainerInfo.get_IsRunningInAppContainer() at System.ServiceModel.Channels.PipeSharedMemory.BuildPipeName(String pipeGuid) HelpLink: NULL Source: System.Web.Services HResult: -2146233087

---

### Resolution:

By default there is no web.config file in the IIS wwwroot directory which is by default C:\inetpub\wwwroot.

This issue was resolved by renaming the web.config file to web.config.old and restarting IIS. The web.config file is not present by default when a server is installed. Some may contain an "Impersonate" TAG value which changes the permissions of how things work. After making this change the Blueprint Tracker Web Service passed as expected.

## Related

- [Blueprint server configuration tests fail](/blueprint-server-configuration-tests-fail.md)
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- [Pharos Blueprint - Tracker and EDI Web Service tests fail](/pharos-blueprint-tracker-and-edi-web-service-tests-fail.md)