Configured charge for scanning at the MFP device and in Pharos Administrator under Release Stations. The user account balance is not debited. Scan transactions are not recorded, and there are no alerts or error messages. However, the scan job completed successfully via the MFP device.
Technical
This problem appears in the Pharos iMFP log files as shown below.
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.969] +handleScanEvent
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.970] 2
INFO [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.971] creating new scan job.
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.973] +jobMap addJob
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.974] -jobMap addJob
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.978] Costing Scan Job:
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.979] Attributes: Unknown
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.980] pages: 1
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.981] costing per page...
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.982] scan cost: 0.03
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.983] Estimated balance: 8.59
DEBUG [EventManager Thread:jp.co.ricoh.dsdk.core.manager.VasEventManager@27391d]: [2013/08/16 10:03:30.989] -handleScanEvent
...
DEBUG [Timer-40]: [2013/08/16 10:03:50.997] +recordJob
DEBUG [Timer-40]: [2013/08/16 10:03:51.502] Current Balance: 8.62
DEBUG [Timer-40]: [2013/08/16 10:03:51.503] Transacting entire copy job cost.
DEBUG [Timer-40]: [2013/08/16 10:03:51.504] Advance account selected but allowing transaction to go negative.
DEBUG [Timer-40]: [2013/08/16 10:03:51.504] Recording job cost of 0.03 for transaction ID 3F387D83-D653-7ED4-8DC5-93729E6976DE
DEBUG [Timer-40]: [2013/08/16 10:03:51.505] +pharosTerminal.recordScanJob
WARN [Timer-40]: [2013/08/16 10:03:51.506] Attempting to record scan job, but this is not a copy station. Returning success.
DEBUG [Timer-40]: [2013/08/16 10:03:51.506] -recordJob
Overview
In Pharos Administrator, a scan-capable MFP device must have its Device Functions set to "Copy" and "Print". Also, its associated release station must have its Station Functions set to "Copy Station" and "Print Station".
Resolution
Login to Pharos Administrator
Go to Output Management > Devices
Locate the scan-capable device
Set its "Device Functions" (under the General section) to include "Copy" and "Print"
Go to Release Stations
Locate the scan-capable release station
Set its "Station Functions" (under the General section) to include "Copy Station" and "Print Station"
Set its "Related Copier" (under the Copier section) to match the device in step 3 above
Set its MFD options to match the following:
- Allow Scan Application: Yes
- Charge Scan Application: Yes
- Charge Scans By: (Choose an option: Page, Job, or Session)
- Scan Cost: (Choose a cost between 0 and 999.9)
Click "Change Control"