---
title: "ComTaskMaster service will not start"
slug: "comtaskmaster-service-will-not-start"
updated: 2024-04-02T13:05:55Z
published: 2024-04-02T13:05:55Z
canonical: "kb.pharos.com/comtaskmaster-service-will-not-start"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ComTaskMaster service will not start

ComTaskMaster service will not start; it appears to start, but then stops.

Faulting application CTskMstr.exe, version 3.6.4685.0, faulting module PCInfo.dll, version 3.6.4685.0, fault address 0x00029cb9.

---

You need to update to a new version of the PCInfo.dll.

To update use the attached file:

1. Stop the ComTaskMaster service
2. Delete or rename the current pcinfo.dll (e.g. pcinfo.dll_old)
3. Copy both files to the bin directory
4. Start the ComTaskMaster service

## Related

- [Blueprint "Invalid Child Element" Error When Importing Print Data for Publication](/blueprint-invalid-child-element-error-when-importing-print-data-for-publication.md)
- [Blueprint 5.x - The Pharos Systems TaskMaster service not running and will not stay in a "Started" status.](/blueprint-5x-the-pharos-systems-taskmaster-service-not-running-and-will-not-stay-in-a-started-status.md)