Overview
This article explains how to enable CopyStop for Ricoh devices in Uniprint, and what to do if users are still able to exceed their balance after the standard configuration is applied.
Applies to
Uniprint with Sentry Print on Ricoh devices.
Sentry Print Service 2502.1707.3521 or later.
Symptoms
Users can continue making copies after their balance reaches zero.
Copy jobs complete even when the job cost exceeds the user’s available balance.
After the balance is depleted, the More Device Functions button may still remain accessible.
Cause
A known issue can occur when CopyStop is configured on Ricoh devices while Default Per Page Cost is still in use and Default Paper Size is not configured in the Attributes settings. In that condition, the system can fail while building the copy count response and fall back to allowing unlimited copies.
Resolution
On each Print Server, open
generalSettings.configwith administrator permissions and add the required CopyStop setting value documented for Ricoh devices.Resecure all Ricoh devices after the configuration change.
Run the following SQL query against the Uniprint database, then issue a Change Control:
```sql
update print_center_settings set value = 'Xerox,Ricoh' where name = 'CopyStopSupported'
```
If CopyStop still does not work correctly, remove the Default Per Page Cost value from the pricing configuration.
Add Default Paper Size in the Attributes settings.
Apply the updated JCM or configuration, then retest copying with a user whose balance is lower than the total copy job cost.
Validation
A user with insufficient funds should no longer be able to exceed their available balance when making copies.
Notes
The existing CopyStop configuration steps are still required.
The SQL update alone may not resolve the issue in all Ricoh environments.
The workaround identified in this case was to remove Default Per Page Cost and configure Default Paper Size instead