---
title: "Diebold ETI Error: Configure file not loaded"
slug: "diebold-eti-error-configure-file-not-loaded"
updated: 2024-04-02T13:08:49Z
published: 2024-04-02T13:08:49Z
canonical: "kb.pharos.com/diebold-eti-error-configure-file-not-loaded"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
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# Diebold ETI Error: Configure file not loaded

The following error appears in the IP Biller log file:

[01/Jul/03 16:21:08:453C00001 i] Reply IP Biller:CMD_FAIL[#28]Diebold system error, please contact Diebold system administrator; error: Configure file not loaded

---

To resolve this problem, copy the file Dc_svr.cfg to %windir%\system32.

## Related

- [Diebold ETI Error: Configure file not loaded](/diebold-eti-error-configure-file-notloaded.md)
- [Uniprint: Diebold ETI Gateway configuration](/uniprint-diebold-eti-gateway-configuration.md)
- [How do I change the Diebold ETI communication port?](/how-do-i-change-the-diebold-eti-communication-port.md)