Blueprint Error: "The Model Manager is currently unavailable. Please try again shortly".
  • 24 Apr 2024
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Blueprint Error: "The Model Manager is currently unavailable. Please try again shortly".

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Article summary

Problem:

When I select Devices from the Assets section or when I attempt to close a period I receive one of the following errors:
 
 "The Model Manager is currently unavailable. Please try again shortly"  "The period end settings could not be read"
 
The Blueprint Administrator log file shows a an message code of "MessageCode: 141254"

How can I correct this problem?


Resolution:

The symptoms are caused by a malformed 'C:\Program

Files\PharosBlueprint\SettingsCache\ServerSettings.xml' cache.
 
 To fix the problem please see the steps below for the version of Blueprint Enterprise you have installed.

For Blueprint 3.5

  1. Stop the TaskMaster service.

  2. Delete the file 'C:\Program Files\PharosBlueprint\SettingsCache\ServerSettings.xml' (it will be automatically re-created correctly).

  3. Start the TaskMaster service.

 Blueprint 4.2 through 5.2

  1. Stop the service "Pharos Systems TaskMaster".

  2. Open the directory "C:\ProgramData\PharosSystems\Blueprint\SettingsCache" and create a new folder called "old".

  3. Copy the two files named below in the directory in step 2 to the Old directory you created above.

       ServerLastKnownGood.xml

       ServerSettings.xml

  4. Delete these two files.

  5. Start the service "Pharos Systems TaskMaster".

*The files will be re-created once the service is started.


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