Pharos Systems Secure Release Service crashes whenever a print job is released

Symptoms:

• Pharos Systems Secure Release Service crashes

• ERROR: "Application Error (Event ID 1000)" is found in Event Viewer:

Faulting application name: PharosSystems.SecureRelease.SecureReleaseService.exe

Faulting module name: KERNELBASE.dll

• ERROR: ".NET Runtime Error (Event ID 1026)" is found in Event Viewer:

Application: PharosSystems.SecureRelease.SecureReleaseService.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.CallbackException

Stack: 

at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*) 

at System.Threading._IOCompletionCallback.PerformIOCompletionCallback (UInt32, UInt32, System.Threading.NativeOverlapped*)

• ERROR: "The Secure Release operation 'ReleaseJob' failed. [SnmpAssetAddress] (ParseUriEndpoint) Failed to parse endpoint from URI '<Name>'. Invalid URI: The format of the URI could not be determined."

Environment:

• Pharos Blueprint Enterprise 5.1 (any revision)

• Pharos Uniprint Suite 8.3 (any revision)

• Pharos Uniprint Suite 8.4 (any revision)

• Pharos Uniprint Suite 9.0 (any revision)

Cause:

The value supplied for "Device Network Address" in the terminal configuration (Pharos Blueprint Enterprise) or "Network Address" in the device's "Network Information" section (Pharos Uniprint Suite) is resulting in an invalid Uniform Resource Identifier (URI) format for the device state check via SNMP. The format expects either a dotted-decimal IP address (192.168.0.100, for example) or fully-qualified domain name (FQDN; MyPrinter.domain.com). Further, this value must be resolvable on the network.

Resolution:

Ensure that the "Device Network Address" (Blueprint) or "Network Address" (Uniprint) values are either in the form of an IP address or fully-qualified domain name that can be resolved via DNS.