---
title: "Error: Requested action not taken. File unavailable (e.g., file not found, no access)"
slug: "error-requested-action-not-taken-file-unavailable-eg-file-not-found-no-access"
tags: ["error", "unavailable", "file"]
updated: 2024-02-28T14:01:03Z
published: 2024-02-28T14:01:04Z
canonical: "kb.pharos.com/error-requested-action-not-taken-file-unavailable-eg-file-not-found-no-access"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Requested action not taken. File unavailable (e.g., file not found, no access)

When running the Blueprint Server Configuration test an error occurs on the FTP test:

Error: Requested action not taken. File unavailable (e.g., file not found, no access)

---

1. Make sure the FTP user has read and write permissions on the upload folder that is located in the Pharos Blueprint directory
2. In other cases, Lexmark software can cause the problem. Run file monitor to find out where the error is occurring. The error will be related to "Inetinfo.exe could not find PCinfo.dll" and it will also look into a strange directory - if possible, delete that directory.

See attached screenshot.

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- [Spool files are sometimes not deleted from the spool folder.](/spool-files-are-sometimes-not-deleted-from-the-spool-folder.md)
- [How to use Microsoft/Sysinternals DebugView application to capture debug output for analysis?](/how-to-use-microsoftsysinternals-debugview-application-to-capture-debug-output-for-analysis.md)