---
title: "Error when trying to re-manage a Konica Minolta device with Pharos software after device was reset to factory defaults."
slug: "error-when-trying-to-re-manage-a-konica-minolta-device-with-pharos-software-after-device-was-reset-to-factory-defaults"
updated: 2024-04-03T13:39:26Z
published: 2024-04-03T13:39:26Z
canonical: "kb.pharos.com/error-when-trying-to-re-manage-a-konica-minolta-device-with-pharos-software-after-device-was-reset-to-factory-defaults"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error when trying to re-manage a Konica Minolta device with Pharos software after device was reset to factory defaults.

### Problem:

I am unable to re-manage a Konica Minolta device using the Pharos software after the device has had been reset to factory defaults. The below error message can be seen in the Pharos KM iMFP Management Service log file.

10/6/2016 12:00 Error Pharos.ManagementConsole.Setup.SetupHandler Setup ip.add.ress.removed An error occurred when trying to set up authentication on the device. DeviceViewModel.<Install>b__a => DeviceViewModel.InstallHelper => SetupHandler.Setup 10/6/2016 12:00 Error Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails ip.add.ress.removed ****Setup Error information**** DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails 10/6/2016 12:00 Error Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails ip.add.ress.removed Process Name: AppReqExtSetApplicationDetails DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails 10/6/2016 12:00 Error Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails ip.add.ress.removed Error Code: 21 DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails 10/6/2016 12:00 Error Pharos.KonicaMinoltaCommon.LogUtils LogSetupErrorDetails ip.add.ress.removed **Error Description: There is no HDD** DeviceViewModel.InstallHelper => SetupHandler.Setup => LogUtils.LogSetupErrorDetails 10/6/2016 12:02 Debug Pharos.ManagementConsole.Setup.SetupManagerController CreateSetupManager ip.add.ress.removed

---

### Resolution:

Performing a factory reset on a device will disable the HDD. This has to be re-enabled again andis done by a Konica Minolta Technician.

**Note**: Pharos Support does not have instructions on how to do this on the various models of devices.

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