---
title: "Failed to retrieve printer information. Connection refused.\" error in Package Builder."
slug: "failed-to-retrieve-printer-information-connection-refused-error-in-package-builder"
updated: 2024-04-02T12:53:57Z
published: 2024-04-02T12:53:57Z
canonical: "kb.pharos.com/failed-to-retrieve-printer-information-connection-refused-error-in-package-builder"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to retrieve printer information. Connection refused." error in Package Builder.

When running the Package Builder to create install packages, the following error appears:

"Failed to retrieve printer information. Connection refused."

---

This error message means that Pharos Administrator connected to a PC with the IP address specified for that print server, but that nothing is listening on the port that was requested.

In Pharos Administrator, go to System > Servers and check that the correct address is specified in the IP Address field for this server.

Note: If your site uses DNS, you can enter the server's domain name into the IP Address field instead of a numerical IP address.

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