Forcibly removing a user registration andtriggering the Sentry Print Setup Guide(Print Scout) to re-request login (Email &OpenID) on Windows

  • Published on Jun 29, 2025
  • 1 minute(s) read
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Question

It may be necessary to forcibly remove a user registration to trigger the Print Scout to request the user to login again. This is most often used for testing purposes but could also be used in the rare event that the Print Scout needs to “forget” existing users.

Information

  1. Delete the UserIdentities.dat file located within
    Versions less than 7.20:
    C:\ProgramData\Pharos\PrintScout\SpoolerService\Registration
    Versions 7.20 and greater:
    C:\Users\{username}\AppData\Roaming\PrintScout
  2. Restart the Pharos Print Scout Spooler Service.
  3. The user will be prompted to login again upon the next use of Secure Queue.