---
title: "Forcibly removing a user registration andtriggering the Sentry Print Setup Guide(Print Scout) to re-request login (Email &OpenID) on Windows"
slug: "forcibly-removing-a-user-registration-andtriggering-the-sentry-print-setup-guideprint-scout-to-re-request-login-email-openid-on-windows"
updated: 2025-06-29T22:00:32Z
published: 2025-06-29T22:00:32Z
canonical: "kb.pharos.com/forcibly-removing-a-user-registration-andtriggering-the-sentry-print-setup-guideprint-scout-to-re-request-login-email-openid-on-windows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forcibly removing a user registration andtriggering the Sentry Print Setup Guide(Print Scout) to re-request login (Email &OpenID) on Windows

### Question

It may be necessary to forcibly remove a user registration to trigger the Print Scout to request the user to login again. This is most often used for testing purposes but could also be used in the rare event that the Print Scout needs to “forget” existing users.

### Information

1. Delete the UserIdentities.dat file located within   
Versions less than 7.20:  
C:\ProgramData\Pharos\PrintScout\SpoolerService\Registration  
Versions 7.20 and greater:  
C:\Users\{username}\AppData\Roaming\PrintScout
2. Restart the Pharos Print Scout Spooler Service.
3. The user will be prompted to login again upon the next use of Secure Queue.