---
title: "How to Resolve the Last Status Read Not Updating Issue"
slug: "how-to-resolve-the-last-status-read-not-updating-issue"
updated: 2025-09-14T19:52:12Z
published: 2025-09-14T19:52:12Z
canonical: "kb.pharos.com/how-to-resolve-the-last-status-read-not-updating-issue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Resolve the Last Status Read Not Updating Issue

### Problem

You may encounter situations where the Last Status Read (Fleet > Status) for devices are not updating.

### Solution

You will need to carry out the following steps:

- Verify the last heartbeat of the device scout associated with the device
- Increase the SNMP timeout value for collection and discovery.  The default value is 2000ms (2 seconds), which often is not enough time for the target printer to provide a reply.  We recommend increasing the timeout to 4000ms (4 seconds) and then wait a couple days (24 – 72hrs) to measure the results
  - To do this, in your Device Scout tab, select the device scout in use and click on Configure
  - On the General and Discover tab, increase the Timeout value under the communications settings to 4000