---
title: "HP e-mail \"from\" address shows employee ID instead of e-mail address."
slug: "hp-e-mail-from-address-shows-employee-id-instead-of-e-mail-address"
updated: 2024-04-04T08:20:16Z
published: 2024-04-04T08:20:16Z
canonical: "kb.pharos.com/hp-e-mail-from-address-shows-employee-id-instead-of-e-mail-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HP e-mail "from" address shows employee ID instead of e-mail address.

**Issue:** HP e-mail "from" address shows employee ID instead of e-mail address.

---

### **Description:**

In the iMFP for HP solution the user's e-mail address can be automatically populated in the HP device. As long as the user's e-mail address is correctly populated in the Pharos server this will happen as anticipated. The issue is that the display name in the HP e-mail application is not the e-mail address. The display name is created from the users first name/last name in the Pharos server. If the first name/last name is blank then the Employee ID is used. The Employee ID is often the user's badge number.

### **Solution:**

It is important to note that the e-mail will be sent from the user's e-mail address. It comes in the format DISPLAY_NAME[e-mail address]. If it is not desired to use the Employee ID as the Display Name in the e-mail application then a script should return a First Name/Last Name value (extracted from LDAP).

## Related

- [Error: Requested action not taken. File unavailable (e.g., file not found, no access)](/error-requested-action-not-taken-file-unavailable-eg-file-not-found-no-access.md)
- [Microsoft Security Advisory ADV190023 and Pharos Blueprint Enterprise](/microsoft-security-advisory-adv190023-and-pharos-blueprint-enterprise.md)
- [Out of memory error when building packages](/out-of-memory-error-when-building-packages.md)
- [How to install client packages from different Uniprint environments on the same workstation](/how-to-install-client-packages-from-different-uniprint-environments-on-the-same-workstation.md)