iMFP

The following pages are updated frequently. Each page lists the manufacturer's device models and the Pharos software that supports each device. These lists apply only to Pharos iMFP and Sentry Print support. If you are using a Sentry SR25 or Omega t...

When I try to login and see my list of print jobs on the HP iMFP device I see the below SSL Error "45.00.33" on the panel of the device or the very same error can also have a 45.00.3C code. Or a 45.00.3C (which is found on newer versions of HP...

HP Integrated Printer Readiness Guide This document covers the printer pre-requisites to deploy Sentry Print Services to an HP integrated printer. An HP integrated printer requires a color touchscreen control panel operating on FutureSmart bu...

Product: Pharos KM iMFP v1.5.4 and older Blueprint or Uniprint - any version Problem: When attempting to login/authenticate at a device the error code "2236" is display like below along with a "Connection timed out" message. Additional ...

This document covers the printer pre-requisites to deploy Sentry Print Services to a Konica Minolta integrated printer. The list of supported Konica Minolta printer models are listed here on the Pharos website:  https://www.pharos.com/km-print-...

Problem: When using the Pharos HP iMFP Solution our HP printer displays a 200.2 error message. The error indicates that the printer is unable to establish a connection to it's configured parent server.    Investigation:&nb...

How Do You Configure Automatic Log Off for Canon imageRUNNER Advance series Automatic Log Off and the Pharos iMFP for Canon One of the more confusing functions when implementing a Pharos iMFP solution is the "automatic log out" - this is...

This document provides instructions on the process of installing and configuring the Pharos Omega PS200.

Question: Which HP iMFP devices are supported by the Pharos HP iMFP integration? What versions of HP engine firmware have been tested with the Pharos HP iMFP software? Answer : We maintain a list of support iMFP Devices here  ...

Updated for v1.5.10 Please see attached file

Getting a "Memory Full" error message using a Canon Image Runner Advance 6555i.Answer The Canon Image Runner Advance 6555i was recently certified. In order to avoid the "Memory Full" error, please try the following steps: First, chang...

Please the attached file

Updated for v2.2.6 Please see the attached file

Problem: On our Canon device some users see the below error message when logging into the device. "You can perform operations but no data (job settings, logs, personal settings, content etc) can be store this time. To be able to store data f...

Question: How can I change the amount of time that has to elapse before the user is logged out when there is no activity at the device? Note: This is referred to as the Release Stations "Inactivity Time (in seconds)". Answer: Unfortunately the...

See attached

Symptom: Our HP LaserJet Enterprise and/or HP PageWide Enterprise devices display a USB badge reader not working error message. Information: Please see the notice from HP below on USB readers not working. https://support.hp.com/gb...

Pharos is configured to use a Card ID and the data is getting truncated. The IPBILExt log shows that all the data is received up to a special character in the middle of the string (in this case, the character is an equals sign ' = ' ) then the rest ...

Question: When attempting to authenticate at a Xerox iMFP I receive the below error on the screen. “Unknown error unable to authenticate“ Answer: Check that the Xerox iMFP Application Service is working as expected by using the below UR...

Environment Any version of Pharos iMFP for Xerox Xerox WorkCentre or Altalink printer Symptoms "Could not register Pharos at the device x.x.x.x: Unable to authenticate user." "Could not register Pharos at the device x.x.x.x: Excessive...

Question: We're attempting to change the SSL certificate on our Uniprint server to a globalsign signed certificate rather than the one signed by www.pharos.com so that when users access My Print Center, they get a validated SSL connection. One of...

Updated for v2.9.8 Please see attached file

Please see the attached file

Problem: After installing the Pharos iMFP solution to a device and I swipe a card I receive one of the following errors. "IP Biller: unknown return" "IP Biller: Invalid card type" Information: This error occurs on the iMFP and is a result ...

Problem: While attempting to install the latest Ricoh Pharos BPE iMFP software “iMFP for Ricoh v1.5.4 Golden Master” which was received lately by Pharos, the iMFP software is installed successfully however there’s an error message appearing regar...

Answer: To do this you will need to download RSH.exe for Windows using the link below, unblock the .ZIP file and extract the executable.   https://private.filesanywhere.com/PHAROS/fs/v.aspx?v=8b6d688c5ca8b47db3   *Warning: Windows...

Problem: When swiping a user's card at a Ricoh iMFP using a Magtek reader configured for HID mode, there is no response.  Solution: In the Pharos iMFP for Ricoh Installation and Configuration Guide, the following note is present. Not...

Problem: Unable to push settings to a Xerox printer when using the Pharos Xerox iMFP web Console. The below errors are seen in the console after it fails. Could not disable the Custom/Extensible Service Proxy Server. Verify manually that th...

Product: Omega PS150/PS200/PS200ET Network Terminal devices Problem: When trying to use the Omega Terminal device it displays the error "Error verifying peer certificate: the certificate has expired" like below. We have verified that the...

When attempting to install the Pharos iMFP onto an HP Futuresmart printer, an error message appears stating "Unable to install the Pharos Authentication service on device with IP....". Verify the version of Pharos iMFP that is being installed as w...

Applies to: Blueprint Enterprise (IPP/IPPS Release and Jobs Submitted via IPP/IPPS) Beacon Direct Print HP Secure Print Direct Problem: When sending jobs containing a large number of pages (greater than 50), not all pages print. The...

This guide is included in your Pharos PS200 package. This document will help you get started with the installation of your Pharos Omega PS200 components.

The error “Invalid username or password” appears when using Omega terminals with a Billing Gateway. This problem occurs when the Omega device’s Bank has its Source of Identification set to “N/A” and no Logon Plug-in is used. The workaround for thi...

Question: When I use the touch screen on the PS200 Omega Terminal, the characters that appear to be selected are shifted compared to what is pressed. Is there a way to realign the touch screen on the Omega PS200's? Answer: The process below ...

When using a PS60 Firmware v1.1.2 or above, can I display error messages on the printer display instead of printing them? The PS60 can be configured to display status and error messages on the printer display using a PJL command instead of printi...

Question: How can I increase the inactivity logout timer for the HP iMFP? Answer: The user inactivity timer that logs off a user session is a setting that is configurable within the HP's web administrator page. The Pharos iMFP, as well the s...

How do I connect a magnetic card swipe reader using a HP Jet Direct connectivity card? The following components are required for this solution: HP jetdirect connectivity card (HP part #J4135A) Magtek RS-232 card swipe (Magtek part #21040082)...

This document details packing list for the Pharos Card Reader, Omegas PS60 and PS200 and provides installation pre-requisites and instructions.  Specific instructions for HP M4345, CM4730, CM4540 / M4555, M5035, CM6030 / CM6040, M9050 / M9040, ...

Pharos Technical Support may have asked you to enable logging on the Pharos Omega or iMFP terminal. The following instructions outline how to enable logging using a Syslog utility. When the Pharos terminal is indicating a failure or is not pe...

Which Konica Minolta MFPs are supported by the Pharos-Konica Minolta iMFP integration? Click here to see the current list of supported bizhub Konica Minolta MFPs. If you would like to request iMFP software or documentation, please contact ...

Symptom: When pressing the Print Release button the error message "Accept Invalid Certificate Temporarily" is displayed on the panel. Environment: Xerox AltaLink & VersaLink model devices with Pharos Xerox iMFP configured. Answer: ...

When I press "Test Connection" on the iMFP web page or Omega terminal, I get the message "Network Unavailable. The connection was refused remotely. Contact an Administrator." Why? To resolve "Network Unavailable. The connection was refused remot...

Symptoms: Windows service does not start. ERROR: "Error 1502. The service did not respond to the start or control request in a timely fashion" when starting a Windows service. The "Pharos iMFP Management Console" does not launch. ERROR: ...

Pharos Canon Integrated MFP 1.0.26 Release The following attached files contain Setup Documentation/Instructions Firmware Files Training Presentation Schema.ini Limitations Turning off the copier mid way through a copy loses ...

Which Canon MFP devices are supported by the Pharos Canon iMFP integration? Supported Canon Devices Visit: Supported Canon Devices for the most up-to-date list of supported devices. Related:  How do I list the MEAP Contents and ...

Magtek card reader is connected to supported Xerox iMFP device, however card swipe events are no detected, i.e. nothing is happening after a card swipe. #1.  Xerox devices MUST see sentinels in card data obtained from a Magtek card reader.&nb...

Environment: Pharos Xerox iMFP 2.9.8 Xerox VersaLink device models Problem: When managing a Xerox VersaLink device using our Pharos Xerox iMFP 2.9.8 application the lock screen shows like below with no title text or message text on it. Wor...

Canon iMFP devices display the following error message if a user moves from one device to another: "User is Locked on Terminal (terminal name)" This is a known issue with the Canon 2.0 release firmware and is to be addressed in an updated firmw...

This document contains the release notes for this firmware release of the Pharos Omega PS60 solution. If you encounter any problems or require further assistance, contact your Pharos Authorized Reseller. This Omega release supports Pharos Uniprint ...

What card reader data tracks can be read by the Pharos Omega device? All Pharos Omega devices support the reading of card data on track 2 only from standard non-encrypted magnetic cards. Customers that need to have additional tracks returned shoul...

Environment: Pharos iMFP for HP version 4.x (HP FutureSmart) Symptoms: Install appears to be successful, but after restarting the Pharos application does not run. Uninstalling and reinstalling does nothing to solve the problem. T...

How do I update the HP printer firmware with the Pharos HP iMFP software installed? The printer firmware is updated by transmitting the appropriate RFU file to the engine. Once the file has been uploaded, the MFP will process it. Once completed, t...

When attempting to manage a Konica Minolta device, the install from the Konica Minolta Management Console would fail at random points in the installation. Messages recieved where: A Web Exception occured during setup: Unable to connect ...

Problem: When the Copy button is pressed on the Omega Terminal Device this error occurs: "object reference not set to an instance of an object" The Omega is attached to an MFD and used for copy and print. The print feature works properly. ...

Environment Pharos Uniprint Pharos Blueprint Pharos Omega PS60 Terminal Pharos Omega PS150 Terminal Pharos Omega PS200 Terminal Pharos iMFP for Canon Pharos iMFP for Hewlett-Packard Pharos iMFP for Konica-Minolta Pharos iM...

Updated for v2.9.8 Please see attached file

This article contains the release notes for this firmware release of Pharos Omega. If you encounter any problems or require further assistance, contact your Pharos Authorized Reseller. This Omega release supports version 7.1 and later of the Pharos...

The HP iMFP won't show that it is receiving any data from the card swipe.  The same card reader works fine when tested on a PC Pharos Station or when simply attached to computer. Since the Magtek Reader is working on ...

Recieveing this error when trying to use a Jamex device with the latest DLL and a USB version of the Jamex Coin Box. Error: "Failed to initiate Logon DLL because 'Could not open com port!' Could not initialize card reader. Please contact the admini...

Symptom: When scanning using the Lexmark eDas iMFP solution I see the below error in the eDas log and the EDI log on the Uniprint server. 20150911 11:22:40.019 ERROR   #104pharos - T|pharos|unhndlFlt|S|NotImplemented|S| The method 'B...

How do I enable a Ricoh device to function with the Pharos Omega? There are a couple of configuration settings, but the ones that we are aware of are: Enable Counter hit clear button (yellow) on panel type 107 hold pink button the ser...

Unable to set the EDI EndPoint for Sharp iMFP - I get the following error: HTTP Error 500.19 Internal Server Error on a Windows Server 2008 with .Net 4. What do I do now? Make the following two changes to the applicationHost.config file which is...

Pharos IMFP application fails to install. In some cases the Pharos IMFP application will fail to install correctly. The IMFP install will rush through all 9 steps and appears to install but after rebooting the device the Pharos options do not appe...

Pharos iMFP for Canon 2.1.20: Release Notes This document contains the release notes for this release of the Pharos iMFP for Canon software. This release is compatible with version 7.2 and later of the Pharos Solution Suite. This release supports...

How do I determine the MEAP Contents for a Canon MFP? How do I list the MEAP Contents? How do I determine the Controller Version of a Canon MFP? How do I list the Controller Version? The MEAP Contents of the engine firmware is critica...

Problem: I am seeing the message "This USB device is not supported" on the touch screen of the HP FutureSmart iMFP. Resolution: In this case, the error was caused by the USB Reader being configured for "HID Mode" instead of "Keybo...

This document contains the release notes for the 2.2.2 release of the Pharos HP Integrated MFP software. This release is compatible with version 6.1 and later of the Pharos Solution Suite as well as version 3.5 and later of the Pharos Blueprint Ente...

Problem: I am unable to re-manage a Konica Minolta device using the Pharos software after the device has had been reset to factory defaults. The below error message can be seen in the Pharos KM iMFP Management Service log file. 10/6/2016 12:00 Err...

A symptom is the card swipe “stops working”.  In practice this manifests in two ways: First User swipes the card, no logon happens but the green LED on the reader stays lit User swipes the card again, no logon happens, and the gre...

When attempting to log onto a Canon iMFP a message stating that the license has been exceeded is displayed on the Canon screen and the logon fails. There are two reasons that this message can occur. The first, and most obvious, is that licenses f...

Question: How do I turn on logging for Omega terminals? Answer: Logging can be enabled at the Terminal by changing the settings outlined in the Omega Installation and configuration guide. Logging is by default written to an internal log fil...

The Canon iMFP will display "Busy reconciling offline transactions." and will not allow any use after logon. The Canon iMFP has the ability, if it loses communications with its specified Pharos EDI server, to store transactions locally until such ...

The USB Card Swipe does not work. Currently only the HP 4730 MFD will work with a USB Card Swipe Approved USB Card reader for this device: Magtek HID Card Swipe If you are experiencing problems with the USB Swipe Card reader check the foll...

When attempting to install iMFP Integration to an HP 9050  the install fails but appears to succeed. Possible scenarios: When attempting to do the integration upload/installation onto the device, it says it completes, however the insta...

When a Konica Minolta copier or printer are secured with Pharos iMFP for KM v2.x, I have problems with card logins when the device is in sleep or low-power mode. How can I fix this? This question applies to: Pharos iMFP for Konica Minolta v2.2...

After the Print Server has been running for a while, some new jobs do not appear in the list on Pharos PC Stations or other Print Release devices. Once the server is restarted, the jobs appear as normal. How can we fix this? Pharos Systems h...

Problem: The Xerox iMFP: Device not obeying the Terminal Inactivity Timeout value. Information: The Inactivity Timeout for the Xerox iMFP is controlled on the device itself, not in the Release Stations section of the Pharos Administrato...

Problem: When attempting to install the Pharos Ricoh iMFP software to a device, the following error appears in the Java installer: ***Error -- install -- ERR_APP_INSTALL_ERROR :: ERR_NOT_RECOGNIZED :: Regist Home Icon failed ... MAX Home Icon Re...

The Pharos iMFP for Xerox has been updated with improvements for Pharos Uniprint and large screen devices.  You can download the software here:  iMFPs Downloads & Resources   Release notes are attached below and als...

Problem: Why is my Kiosk displaying the following message as is seen in the attached image below? "Stop, Temporarily Out Of Order" Answer The Pharos AVS Kiosk, an Add Value Station will display this message when it is not able to communicate to...

How can I get an Omega Terminal to use the Pharos Billing Gateway and not have user accounts in Pharos? In order to use Omega Terminals with a Pharos Billing Gateway and not have user accounts in the Pharos Database. The following script...

Select  Devices and Printers  from your  Start  menu. Right click on  Pharos Secure Printer  object and select  Printer Properties .  Select the  Configure  tab.   Click&nbs...

Question: How do I flash an Omega PS200ET with a version of firmware? Answer: The firmware download has a directory called "smarthub" and in it is a text file on how to update the device using an SD Card. The challenge is finding an SD Card that...

Overview The Pharos Cable Table provides a cross-reference of Pharos Omega copy control cable information by specific copier make and model. The intent is to provide a quick reference document for use in quote development. Not all device models are...

How to enable logging on Canon printer using the Pharos Canon iMFP software. Please do the following: Open http://xxx.xxx.xxx.xxx:8000/Pharos/Config   (where xxx.xxx.xxx.xxx is the IP Address of the device) Login : Login ID = pha...

What TCP/IP ports do Omega PS150 SmartHubs use? The ports Omega uses in version 2.1.0 and later are: 8022 for SSH 8080 for HTTP 8443 for HTTPS 59000 for VNC (remote control application in Omega Administrator) In "firewall" mode, the above ports ...

Symptoms: iMFP for Xerox fails to successfully manage a Xerox device. The management console shows success (device status is Managed) but the blocking screen on the Xerox device does not show the expected screen with the key. It may show a ...

When using a Pharos Omega terminal, color copies are not being recorded by Pharos for a Fuji Xerox copier. If the copier is attached to the Omega SmartHub via a bear EPSV kit through a D15 connector, then the EPSV needs to have dip switch 2 turned...

How does the authentication/login component of the Pharos Canon MEAP application work? Pharos has implemented a Login Service for Canon devices. This replaces the standard Canon supplied login services and allows the Pharos application to control ...

The following knowledge base article provides information on the location of serial numbers for each of the Pharos Omega PS150 serial number locations.   Pharos Omega PS150 SmartHub Serial Location   The serial number for a Pharos Omega...

I noticed the remote control function has been removed from the PS200's. We currently use or have used this function for testing and troubleshooting. When trying different browsers the result is the same in that the remote control from th...

When using Canon Universal Send to scan to email the following message appears: Transmission has been suspended. Contact system manager. With the Pharos Login Service, Canon's Universal Send requires that the user's email address be provided. I...

Problem: When using the Pharos Xerox iMFP version 2.6.17 and I attempt to add a device using the IP Address I receive an error message "Host not found". How can I correct this? Cause: There is some new behavior in the updated Xerox iMFP 2.6.17 ...

For Background: The calibration mode is turned on by touching the screen during power up. If the Omega always goes into calibration mode during power up then the most likely reason is that the screen is being touched by the plastic fascia. If this...

Pharos HP Integrated MFP 2.1.2 Release This document contains the release notes for this release of the Pharos HP Integrated MFP software. This release is compatible with version 7.2 and later of the Pharos Solution Suite and version 3.5 and late...

When installing the Pharos Xerox iMFP software on a WC5330 or other WC53xx devices the installation appears to work but the device fails to communicate to the Xerox iMFP Application Server. When I try to login via 'Keyboard' the software keyboard d...

Issues Page Counting Kyocera print jobs. The error the Page Counter returns when trying to process these print jobs is: "FAIL - Internal error. Unhandled 'undefined'." By default the Kyocera Mita FS-8000C KX driver uses 'KPDL'. This is not a suppo...

Goal How to change where the Pharos iMFP for Konica Minolta software log files are written to and some of the values used for logging. Answer To change the directory that the software writes the log files to, please follow the steps below. ...

If you see the following error in the EDI log complete the following task SoapException, error code=Pedi.NoSuchObject, message=The Label:network(ip address) does not exist. Push the ini Schema from the Omega to the Pharos database&nbs...