---
title: "iMFP for KM v2.x - Logon issues when copier or printer are in sleep or low power mode"
slug: "imfp-for-km-v2x-logon-issues-when-copier-or-printer-are-in-sleep-or-low-power-mode"
updated: 2024-04-03T14:14:33Z
published: 2024-04-03T14:14:33Z
canonical: "kb.pharos.com/imfp-for-km-v2x-logon-issues-when-copier-or-printer-are-in-sleep-or-low-power-mode"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# iMFP for KM v2.x - Logon issues when copier or printer are in sleep or low power mode

When a Konica Minolta copier or printer are secured with Pharos iMFP for KM v2.x, I have problems with card logins when the device is in sleep or low-power mode. How can I fix this?

*This question applies to:*

- Pharos iMFP for Konica Minolta v2.2.10
- Pharos iMFP for Konica Minolta v2.2.9
- Pharos iMFP for Konica Minolta v2.2.6
- Pharos iMFP for Konica Minolta v2.2.4
- Pharos iMFP for Konica Minolta v2.2.2
- Pharos iMFP for Konica Minolta v2.1.2
- Konica Minolta bizhub models compatible with iMFP for KM v2.x

---

The resolution to this issue is multi-pronged.

1. **Updating Pharos iMFP for Konica Minolta software**

Update the iMFP for KM software on your server(s). The latest version can be found on [https://community.pharos.com/s/article/Pharos-iMFP-Downloads-and-Resources](/v1/docs/pharos-imfp-and-sentry-supported-devices). As of 30 Nov 2020, the current version is 2.2.10.

Follow the directions in the "Upgrade" guide.
2. **Configure the iMFP for KM software**
  1. Once the software has been updated, edit Konica-Minolta.config located at C:\Program Files (x86)\PharosSystems\Pharos iMFP for Konica Minolta V2\App_Data\km. Run Notepad as an administrator to allow saving the changes.
  2. Modify the values of "redirectDelay" and "unlockDelay" to 500 (so both will acquire a 500 millisecond delay during logon processing, adding one second to the overall authentication out of sleep or low power mode). **NOTE:** *These are recommended starting values and will already be set in versions of iMFP v2 for KM higher than 2.2.10. Adjust up, beginning with the* unlockDelay *setting, if you still experience issues.*
  3. Save the file.
  4. Restart the "Pharos iMFP v2 for Konica Minolta" service.
3. **Upgrade the bizhub firmware.**

Konica Minolta has made firmware changes that improve the "wake from sleep" experience.
4. **Modify the Konica Minolta bizhub configuration.**
  1. Modify the "Low Power Settings" to *High*.
  2. Modify "Sleep" to its highest value.
  3. [New firmware only] Set "Hard Drive" to be *On* in sleep or low power mode.

## Related

- [KM iMFP v1.5.2.x: Error Code 2236 is displayed on device panel trying to authenticate](/km-imfp-v152x-error-code-2236-is-displayed-on-device-panel-trying-to-authenticate.md)
- [Konica Minolta Integrated Printer Readiness Guide](/konica-minolta-integrated-printer-readiness-guide.md)
- [Print Center: A Power Point document printed via Print Center causes the printer to request Executive size paper](/print-center-a-power-point-document-printed-via-print-center-causes-the-printer-to-request-executive-size-paper.md)
- [Toshiba Integrated Printer Readiness](/toshiba-integrated-printer-readiness.md)
- [KM iMFP - How to change the log file directory for the service & application.](/km-imfp-how-to-change-the-log-file-directory-for-the-service-application.md)