iMFP Articles

When I log on to my Pharos Omega PS150 to set up the firewall, I notice the following information after I enable firewall mode: “Required Settings on Controlled Device” IP Address: Subnet mask: Default gateway:     ...

What is the recommended Firmware to be installed on the HP Device when using Pharos HP iMFP Software Solution? In January 2010 HP released an updated set of firmware for their 'M' series devices. This firmware update optimizes the user login time....

Does the Pharos Canon MEAP application support the recording of scans made on a Canon iMFP? Overview The Pharos iMFP software will track and charge for scans made by a user. There are no new scanning solutions introduced by the Pharos iMFP for ...

When I start the Omega PS150 the screen image is not centered on the screen. How do i center the screen? Shipped with the Omega 150's was a small remote control device with 11 buttons. This remote can be used to center the screen on the device. P...

Pharos has identified a known issue when using Pharos Omega PS150 Devices in firewall mode with Fuji Xerox printers and MFP devices. This can cause heavy network traffic across a network. This issue is caused by a limitation within the printer net...

When the user tries to logon using the Omega device for a print/copy job, the Omega device displays the following error message. "No Pharos Print Server configured in Registry. Please contact Pharos support." Users might get this error message wh...

The following answer outlines the ports that are restricted when using the Pharos Omega running in Firewall mode. Pharos Omega PS150 devices running in firewall mode limit the use of the following printer ports: TCP/IP 515 TCP/IP 9100 The...

Does the Pharos Canon MEAP Integration support fax monitoring? Overview The current Pharos iMFP for Canon solution does not monitor or interact with any aspect of the Canon FAX capabilities.

When I browse to the IP address of my Omega PS150 I receive the following error message: "The connection has timed out" "the server at [IP address] is taking too long to respond." What should I do to resolve this issue? This is a common mis...

Is the Omega Copier Adaptor Cable working? The Copier Adaptor Cable that connects the Omega CopyLink to the Copier's Foreign Device Interface (FDI) is designed and manufactured for each make and model of copier. There are a large number of copier ...

There is an error that gets generated when cash gets collected from a Pharos Kiosk. This happens when the person collecting the cash logs on using a system administrator account that is not in the Pharos Database as a 'cash collector.'

Can I load the Pharos Canon MEAP integration when I am also using Canon Universal Send? Yes. Pharos is compatible with Canon Universal Send. With the Pharos Integration installed users must provide authentication to access to the device. This pre...

When I press on a button or start the Pharos Omega unit a sound is played. How do I disable sound? The Pharos IR Control provides screen sound control and this should be used to turn panel sounds off - firmware versions 2.1.0 or above produce soun...

I am about to update my Pharos Omega PS150 to the latest firmware - will I lose any of my settings, themes or configuration? Firmware upgrades completed via the Pharos Omega PS150 web pages will retain their existing configuration. Firmware upgrad...

Canon USB Magnetic Card Swipe Error Codes "Error 10011" - "The track content is the error code \'E\'" This means that either the hardware failed to read the track or, when we interpreted the track content we could not make sense of it and set the...

How do I configure the Sharp iMFP software in IIS 7? Create the SharpAppPool as described in the Sharp iMFP documentation Right click on the new application pool and select "Advanced Settings" Scroll down to Process Model\Idle Time-out (mi...

When configuring an Omega unit, or after upgrading the firmware, you receive the error message: Error IncorrectSiteCode: The site code is incorrect This error suggests that the device has the wrong EDI password. Configure the device with the c...

How does the copy function of the Pharos Canon MEAP integration work?Answer Overview The Pharos iMFP software will track and charge for copies made by a user. There are two options available for copy; Canon's Native Copy and a Pharos Simplifie...

Canon EDI logs show the same user attempting to login every 5 minutes Symptoms Viewing EDI logs show the same user attempting to login every 5 minutes. Viewing the on-device debugging logs shows the transaction reaper start then interrupted by...

The Omega PS150 Instructions tell me I need to install the Pharos schema. How do I install the Pharos Omega PS150 Schema? There is only one way to install the Pharos Omega PS150 Schema: For all versions of Pharos, the SQL script ini_schemas.sql m...

Can I load the Pharos Canon MEAP integration when I am also using Canon Authorized Send? No. The Pharos Canon MEAP Integration is not compatible with Canon Authorized Send.

What are the source/destination ports the Omega uses? Connection to the EDI Server: Port 80 Port 443 Connection to Syslog Application: Port 514 Connection to the Omega Administrator: Port 21/tcp open ftp Port 23/tcp open telnet

Why can I browse to my Printer or MFP configuration page after turning on firewall mode on the Omega PS150? Pharos only limits printer port restrictions (515, 9100) so that network administrators can still configure the printer itself. Most printe...

What should I do if I receive an error during an Omega PS150 upgrade? The Pharos Omega PS150 is designed to recover from errors during a firmware upgrade. Clients should attempt to update the PS150 firmware again in case of a network problem. If ...

This document contains the release notes for this release of the Pharos HP Integrated MFP software. This release is compatible with version 6.1 and later of the Pharos Solution Suite, and supports the following device models: HP LaserJet 4345mfp se...

Pharos Omega: How do I edit the demo.xml file?QuestionPharos Omega can be used in the absence of a Pharos system for demonstration purposes. A small “database” of fictional users and print jobs is provided with Omega for this purpose. This informat...

How does the print function of the Pharos Canon Integration work? Overview The Pharos iMFP for Canon Print feature allows a user to select which job will be printed from the MFP. Print jobs are not automatically printed but are instead stored ...

Where do I find information on installing, setting up and configuring Pharos Omega? Full installation and configuration information can be found in the document "Pharos Omega - Installation and Configuration". This document is included with Omega ...

I am able to connect to the Omega PS-150 and the web administration page, but when I click on Upgrade (to flash the firmware) or Restart, nothing happens, the browser reports "done" and nothing happens on the Omega. Additionally, there is no 'Statu...

How do I automatically turn on the screen after being in Screen Turn Off mode? The PS150 has 2 screen saver features. They are both configured in the Network Terminals > Session context. The Screensaver Time is set to display configurable im...

When you save the Pharos Server Settings, If the settings is correct and the Pharos Server (Edi) can be connected correctly, the Pharos Server is automatically allowed to access the printer (since the printer server is most likely on the same Edi se...

When the user tries to logon using the Omega device for a print/copy job, the Omega device displays the following error message. "No Pharos Print Server configured in Registry. Please contact Pharos support." Users might get this error message&nb...

Can the Omega PS150 be setup with a Stored Value card reader to act as a release station? If so is there any limitations about what readers are supported? The Omega PS150 and the iMFP series devices do not support Stored Value Card readers.The pro...

How can I view the "Other Omegas" in the PS150 Web remote control screen when using Uniprint 8.0? PS150 v2.1.2 and v2.1.3 do not support the "Showing Others" feature against Uniprint 8.0. As of PS150 version 2.2.0 there will be full support with ...

Does the Pharos Omega PS60 support DDNS? The PS60 does not support DDNS so if the printer is configured with DDNS the PS60 will pass it thru to the DDNS server. This can cause confusion as the printers name will be mapped to the PS60 Printer ...

What are the dimensions needed for a mounting bracket for the Omega PS150? The Omega 150 come with the VESA 75 standard mounting hole pattern, which means a hole pattern on the back of the monitor: 75mm x 75mm. The diameter of the screws are 4mm. ...

Product: Pharos iMFP for HP version 1.x Part Number: P-iMFP-HP (for certain devices – see below) P-HP-CCK P-MAG-SER Effected Regions: World wide Notice Date: April 3rd, 2008 Effective May 1st 2008, Pharos Systems will stop order taking...

It is possible to edit the BIOS on a PS150 Omega SmartHub. This may be necessary to update the BIOS time, for example. To accesses the BIOS configuration on a PS150 SmartHub: Turn off the SmartHub. Plug a keyboard into the PS/2 keyboard port...

Issue: HP e-mail "from" address shows employee ID instead of e-mail address. Description: In the iMFP for HP solution the user's e-mail address can be automatically populated in the HP device. As long as the user's e-mail address is correctly...

The following error displays on top of the Pharos logon screen when attempting to authenticate at a Ricoh iMFP. See attached image at the bottom. "To use the following function(s), enter user code with the Number keys, then press [OK]." Resolutio...

The Pharos Ricoh iMFP software is charging for a copy job and then sends four incorrect additional charges through the system. This shows in Pharos reports and in copier logs as well as an external gateway should you have one being used. Reins...

The following error occurs for the Omega when testing the EDI connection against a server enabled with SSL Common Name Does Not Match The name or the IP Address in the URL needs to be the same as the common name used in the certificate....

Problem: With the Omega PS150-MAGSTR the card swipe does not operate consistently. Sometimes the card swipe works fine. Other times the card is swiped but nothing happens. Indications: When this problem occurs the green light on the card sw...

Problem: With the Omega PS150-MAGSTR the card swipe does not operate consistently. Sometimes the card swipe works fine. Other times the card is swiped but nothing happens. Indications: When this problem occurs the green light on the card swipe ...

How can I upgrade the Pharos PS150 CopyLink version? The Pharos PS150 CopyLink is not always updated during a standard firmware upgrade. This is normal, and clients should expect their PS150 CopyLink firmware to remain at a different firmware revi...

When you attempt to run the USB memory stick firmware install tool "usb-hdd-install.bat" on a Vista machine an error is returned: "sh.exe has stopped working" Continuing to ignore the error message, the usb-hdd-install.bat tool displays this error...

Pressing the yellow reset button when the Pharos Print Release screen is active on an HP integrated MFP (iMFP) causes the following error: 49.4205 - ERROR To continue turn off then on This device then needs to be turned on and off This is ...

The following describes the default recommended network configuration for the Pharos Omega PS150 When plugging in a Pharos Omega PS150 I have two network cables a) Ethernet LAN Port on the hub b) USB Ethernet Port attached to the USB ...

When Logging into an HP iMFP Terminal we see the error "Sequence contains no elements..." as in the attached screen shot 'image002.jpg'. The Copy Line Configuration for the Device has not been configured is most likely the root cause. Open the Pha...

Does the Canon Pharos Integrated MFP support 3rd Party Charging? Yes, the Pharos Canon Integrated MFP supports Pharos 3rd Party Charging, so that staff using the integration can bill print and copy to their departmental account.

How costing works in the KM OpenAPISDK messages, which are logged in the OpenAPISDK log file Costing information is sent to the device during the authentication process. It's in the DevResExtGetAccountMap message. That message contains an Account ...

After installing the Pharos Canon Integrated MFP software my copy screen looks different and I cannot perform some of the normal copy functions that used to be available. This is by design, as the interface is specifically written to reduce the fe...

Overview This article describes the limitations surrounding cost center selection for the Pharos Third Party Charging option. The Pharos iMFP for HP version 2.x supports the “M” series of HP iMFP including the M4345, M4730, M5035 and M3035. These...

A Canon iMFP has been installed with the Pharos software and has been put into demo mode. The iMFP has a fixed or unknown IP address, but the user does not know the IP address.  You must reach the webpage of the iMFP in...

After logging onto PS150 the copier does not enable or display a ready state. The PS150 screen continually states " Enabling Copier " (screen shot attached) To resolve this issue in version 6.1 or later: Open Pharos Administrator. Selec...

Why do I receive an "Initialization Error (getStartupDataSucceeded): SyntaxError 1123: Comma expected between elements of object initialization" returned after I log in and attempt to release a print job? "SyntaxError 1123" is generated by the Xer...

I am using version 1.0.26 and when I turn off the copier my transactions aren't uploaded. This is a known issue with the first release of the Canon iMFP integration (1.0.26). It will be fixed in version 2.0.x

After a period of time, the user loses the ability to switch from the Pharos iMFP software to the GSNX application on some Ricoh devices.  GSNX version 2.4.1 appears to have some positive impact on a problem related to switching to ...

After I install the Pharos iMFP integration I cannot logon to the HP iMFP unit. If you do not have users in the Pharos Database you will not be able to logon to the iMFP. You need to install the following attached update to resolve the issue on th...

Whenever someone is using the Copy Ratio to reduce or enlarge their copies and manually enters their own zoom level by pressing the # pad (rather than choosing a predefined zoom), their zoom setting becomes the number of copies being made. Example:...

Question: Why is there a "Null" Device in the Pharos Administrator at Output Management > Devices? This also results in one of our copiers not charging for copies. Answer: This problem is likely caused when there is no "Copy Station" ass...

The SmartPAD contains an internal serial port, which can be used to attach a serial card reader. This port is accessed by removing the back of the SmartPAD. Note: If the customer removes the back of the SmartPAD, it voids the Pharos warran...

When trying to make more than one copy, user is 'Advance' in the Pharos Databse and has plenty of funds for the copy job we see the following error "No Job to cancel, User has run out of money terminating session." and the job stops after a single c...

:Technical Update: A bug was discovered in the field related to the "default session privilege" setting in Pharos Admin. Specifically, even if the setting in PA is "administrator" the logged in user is not granted admin rights and they can't change...

What's New in this Release Switching between copying and printing during a session Where both printing and copying services are available, logged on users can now switch between the two in a single session without having to log off and log...

Problem When running the stand alone HP iMFP installation application on a Windows 7 box the message "Unable to ping device at xx.xx.xx.xx" appears when the Verify Printer button is pressed. However opening a DOS command prompt and using the ...

What are the dimensions of a PS200? PS200 terminal: The cables are 1.5 m (3.28 ft) long The outside dim of 7 inch display is 200 mm (7.87 inches) x 150 mm (5.91 inches) Typical desktop footprint is 200 mm (7.87 inches) by 130 mm(5.12 inches) The ...

In working with Mike P and HP we found that the HP Devices are able to provide us with better logging of issues even after reboots through a Stack Dump. To access those files you would need to browse to the HP devices webpage at http://Device_IP/h...

Problem: All of the devices in the KM iMFP Console application have gone missing/deleted. Solution: This is a known issue with the original KM iMFP Console application 1.5.2.119. To determine which build you are using open the KM iMFP Console ap...

What are the Magtek part numbers used for HP, Canon and PS150 devices? The following Magtek part numbers are associated with Pharos devices and software solutions: HP - Magtek P/N 21040140 USB Sure Swipe 3 track HID black Canon - Magtek P/N 21040...

Platform: Ricoh iMFP When I swipe my card at our MP C4500 I get the following error:  “VAS handle get err”. Solution: The Ricohg iMFP does not have the proper system firmware installed on the device. Some models of Ricoh iMFP's requi...

I get the following error in the HP iMFP log saying: "Logon denied This terminal does not allow to charge to personal account" in a Blueprint environment. This is a known issue and here is a possible scenario to replicate the error: Upgrade t...

The printer firmware version can be found by printing the configuration page from the printer or viewing the Configuration page from the web browser. To print the configuration page: Press the Menu button on the MFP Select Information Sele...

When I swipe the card at the HP iMFP the following error appears: No connection found The path to the EDI URL may be incorrect or not set up on the HP iMFP. To correct this perform the following steps: Go to the HP iMFP web site that can be ...

When I log on to the Pharos Canon Integrated Solution to release my print jobs, I receive the following error and I am unable to print the documents: "There is no valid printer for printing this job from this station" - (see attached MEAP scree...

When I test the Pharos Server settings using the Pharos System Configuration Settings web page on the Canon integrated iMFP I receive the following error message: Connection Status 'The PharosStation: xxx does not exist' See the sample erro...

Card swipes on our HP 4345 have a long delay. Is there a way to make this faster? The Hold Off Time can cause the card swipe to respond slowly. By decreasing the Hold Off Time on the HP 4345, the card swipe response can be dramatically improv...

After installing the HP iMFP Pharos firmware and testing a copy transaction the device never records any copy job transactions in the Pharos Database. AnswerThis is a known issue with the Pharos HP iMFP firmware. After installing the Pharos firmwa...

To perform a hard-disk initialization: Turn the MFP off and then on. When the memory count appears on the control panel display, press the right-hand side of the START button until all three LEDs are lit.   Release the START button....

To perform a cold reset Turn the MFP off and then on. When the memory count appears on the control-panel display, press and hold 6 until all three LEDs flash once and then stay on. This might take up to 20 second. Press 3 four times until C...