---
title: "Install package error: \"AddPrinter failed with error= The printer driver is unknown.\""
slug: "install-package-error-addprinter-failed-with-error-the-printerdriver-is-unknown"
updated: 2024-04-02T06:59:47Z
published: 2024-04-02T06:59:47Z
canonical: "kb.pharos.com/install-package-error-addprinter-failed-with-error-the-printerdriver-is-unknown"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install package error: AddPrinter failed with error The printer driver is unknown.

When I install a package I receive the following error:

"The install failed with error "AddPrinter failed with error= The printer driver is unknown."

---

This error is not related to Pharos - it is associated with the print driver.

Complete the following test to confirm this:

1. Create a test printer using the suspect driver on the local workstation
2. When you click the Finish button you should receive the following MS error: "Unable to Install Printer. Operation could not be completed"

## Related

- [Install package error: "AddPrinter failed with error= The printer driver is unknown."](/install-package-error-addprinter-failed-with-error-the-printer-driver-is-unknown.md)
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- [Collector can contact Analyst on install, but fails server health checks](/collector-can-contact-analyst-on-install-but-fails-server-health-checks.md)
- [Uniprint Suite - How can I apply default printer settings to the Popup printer with a distribution Package](/uniprint-suite-how-can-i-apply-default-printer-settings-to-the-popup-printer-with-a-distribution-package.md)
- [Install Package Error: Pharos Module Updater cannot be installed on this machine](/install-package-error-pharos-module-updater-cannot-be-installed-on-this-machine.md)