---
title: "Installing Pharos Popup Package on Windows Server 2016 fails at the Check Module install."
slug: "installing-pharos-popup-package-on-windows-server-2016-fails-at-the-check-module-install"
updated: 2024-03-28T10:23:21Z
published: 2024-03-28T10:23:21Z
canonical: "kb.pharos.com/installing-pharos-popup-package-on-windows-server-2016-fails-at-the-check-module-install"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Installing Pharos Popup Package on Windows Server 2016 fails at the Check Module install.

#### Problem:

How do I resolve the following failure in the Popup Client ControllerLog when installing the Popup Client on a Windows 2016 Server?

[CRunModule::CRunModule] Create: cmdline = ""C:\Users\ADMINI~1\AppData\Local\Temp\3\Pharos\CheckModule.exe" /s" [CRunModule::GetResultFile] ExitCode = 1, Message="**Failed to load Result.txt file**"

---

#### Answer:

1. This can be resolved by placing the Operating System into "Install" mode. This is done by opening an administrative command prompt and typing the below command.

**change user /install**
2. Once the software has been installed you need to change the Operating System back to "Execute" mode using the command below.

**change user /execute**

Details of the Microsoft command "change user" can be found [here](https://technet.microsoft.com/en-us/library/cc730696(v=ws.11).aspx).

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