---
title: "LDAPLogin PLug-in fails when using SSL"
slug: "ldaplogin-plug-in-fails-when-using-ssl"
updated: 2024-03-28T13:46:57Z
published: 2024-03-28T13:46:57Z
canonical: "kb.pharos.com/ldaplogin-plug-in-fails-when-using-ssl"
---

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# LDAPLogin PLug-in fails when using SSL

When using the Pharos Uniprint LDAPLogin.exe plug-in it seems to fail almost immediately when using Secure LDAP (LDAPS) but doesn't fail when using non-secure LDAP.

We see the below error.

**ldap_simple_bind_s() using rootDN failed.** **Unable to search LDAP Server Down**

---

One of the telltale signs that it is a connection problem is that the plug-in itself will fail in less than 100ms.

Check the SSL Certificates on the server running the plug-in and ensure that the ones used by the LDAP server are installed such as any intermediate SSL certificates being used.

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