---
title: "LDAPLogin PLug-in fails when using SSL"
slug: "ldaplogin-plug-in-fails-when-using-ssl"
updated: 2024-03-28T13:46:57Z
published: 2024-03-28T13:46:57Z
canonical: "kb.pharos.com/ldaplogin-plug-in-fails-when-using-ssl"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# LDAPLogin PLug-in fails when using SSL

When using the Pharos Uniprint LDAPLogin.exe plug-in it seems to fail almost immediately when using Secure LDAP (LDAPS) but doesn't fail when using non-secure LDAP.

We see the below error.

**ldap_simple_bind_s() using rootDN failed.** **Unable to search LDAP Server Down**

---

One of the telltale signs that it is a connection problem is that the plug-in itself will fail in less than 100ms.

Check the SSL Certificates on the server running the plug-in and ensure that the ones used by the LDAP server are installed such as any intermediate SSL certificates being used.

## Related

- [Out of memory error when building packages](/out-of-memory-error-when-building-packages.md)
- [Pharos Blueprint: What happens when my license expires?](/pharos-blueprint-what-happens-when-my-license-expires.md)
- [Corrupt print jobs when sending via Novell](/corrupt-print-jobs-when-sending-via-novell.md)
- [How is the 'Device' field populated in Blueprint 3.0, 3.1 and 3.2?](/how-is-the-device-field-populated-in-blueprint-30-31-and-32.md)