---
title: "Mac auto installation files fail to install printers"
slug: "mac-auto-installation-files-fail-to-install-printers"
updated: 2024-04-01T14:04:27Z
published: 2024-04-01T14:04:27Z
canonical: "kb.pharos.com/mac-auto-installation-files-fail-to-install-printers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mac auto installation files fail to install printers

There are several reasons why the auto installers might fail after you create the automated package installer (as detailed in the Pharos TechNote "[Automatic Popup and Printer Queue Configuration for Mac OS X](http://pharos.custhelp.com/cgi-bin/pharos.cfg/php/enduser/std_adp.php?p_faqid=91&p_created=1083046005)"):

1. The PPD files have been incorrectly named in the configuration.plist file. Make sure the name matches the PPD name.
2. The configuration.plist file used to configure the Automatic Installer has spaces or special characters. Remove any Queue names that may have spaces, & symbols or special characters

```xml
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Files</key>
<array>
<dict>
<key>Name</key>
<string>com.pharos.popup.plist</string>
<key>Overwrite</key>
<true/>
<key>Target</key>
<string>/Library/Preferences/com.pharos.popup.plist</string>
</dict>
</array>
<key>Printers</key>
<array>
<dict>
<key>Name</key>
<string>Laser_Hallway</string>
<key>PPD</key>
<string>Lexmark Optra S</string>
<key>URI</key>
<string>popup://192.168.2.25/Queue1</string>
</dict>
```

## Related

- [Pharos Site Monitor](/pharos-site-monitor.md)
- [Multiple Popup Problem when using Windows Terminal Services](/multiple-popup-problem-when-using-windows-terminal-services.md)
- [How do I automatically turn on the screen after being in Screen Turn Off mode?](/how-do-i-automatically-turn-on-the-screen-after-being-in-screen-turn-off-mode.md)
- [Secure Release Here: Users cannot log on at terminals](/secure-release-here-users-cannot-log-on-at-terminals.md)