Issue
Customer is getting an error in the HP Insights portal when attempting to add some printers. The message says:
Unable to install app: The system was unable to install the app on at address." and to check the deployment log. However, the correct model type is displayed.
Deployment log shows exception below:
1) Exception Information
=============================================
Exception Type: System.ServiceModel.CommunicationException
Message: An error occurred while making the HTTP request to https://sentry.server.com:4321/Mps.Client.Mfp/MfpDeployment/MfpDeployment.svc. This could be due to the fact that the server certificate
is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.
HelpLink: NULL
Source: mscorlib
HResult: -2146233087
Root cause
The SSL Certificate bind to Sentry Print port 4321 or Secure Print Trust Root in Local Computer > Personal > Certificates store is missing.
