---
title: "MobilePrint jobs may not print if the Device has restricted Job Attributes configured and the job contains an attribute that is not allowed."
slug: "mobileprint-jobs-may-not-print-if-the-device-has-restricted-job-attributes-configured-and-the-job-contains-an-attribute-that-is-not-allowed"
updated: 2024-03-28T13:44:52Z
published: 2024-03-28T13:44:52Z
canonical: "kb.pharos.com/mobileprint-jobs-may-not-print-if-the-device-has-restricted-job-attributes-configured-and-the-job-contains-an-attribute-that-is-not-allowed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MobilePrint jobs may not print if the Device has restricted Job Attributes configured and the job contains an attribute that is not allowed.

### Question:

Why am I not able to print certain paper sizes using MobilePrint?

---

### Answer:

In this example, the user was not able to release A4 paper through Print Center or other Release Stations. It was found that the "Device" in Uniprint was configured to restrict the paper sizes that are allowed to be released to the "Device". Selecting that Job Attribute resolved this issue.

This can be configured by opening the Pharos Administrator and navigating to Output management > Devices > [select a device] > Printer settings at the bottom > Job Attributes, then select the desired attributes or leave it at the default of 'All Attributes'.

## Related

- [Jobs configured to print as "black and white" (also known as monochrome or grayscale printing) are identified as color print jobs in reporting, and are also priced out as such for billing/charge back.](/jobs-configured-to-print-as-black-and-white-also-known-as-monochrome-or-grayscale-printing-are-identified-as-color-print-jobs-in-reporting-and-are-also-priced-out-as-such-for-billingcharge-back.md)
- [MobilePrint print jobs do not print as configured (color mode, single-sided/double-sided)](/mobileprint-print-jobs-do-not-print-as-configured-color-mode-single-sideddouble-sided.md)
- [Complex Documents Result In Inaccurate Job Attributes (page count, color mode, paper size, finishing functions, duplex mode)](/complex-documents-result-in-inaccurate-job-attributes-page-count-color-mode-paper-size-finishing-functions-duplex-mode.md)
- [Adobe Illustrator does not correctly charge for color jobs](/adobe-illustrator-does-not-correctly-charge-for-color-jobs.md)