Support articles

Question: How do I install/update my Pharos Mobile Print License Key? Information: To update the License key for Mobile Print please find the steps below based on your version.   Mobile Print 2.3 & Greater. Open the...

Environment Pharos Systems MobilePrint 2.0 Pharos Systems MobilePrint 1.3.x Pharos Systems Print Center Pharos Systems WebRelease Microsoft Windows 2008 R2 Server Microsoft Windows 2008 Server Microsoft Windows 2012 R2 Server ...

Environment: Mobile Print 2.3.1.81 and greater. Uniprint or Blueprint. Problem: The email Test in Mobile Print fails a with various SSL Certificate errors such as "Unknown CA Certificate" or "Unable to validate the certificate". PowerPoin...

Product: Mobile Print for Uniprint (any version) Mobile Print for Blueprint (any version) Problem: When I try to release a print job from Print Center that I uploaded or emailed into the system I am getting an error like below. Error releasing...

Goal: Configure Pharos MobilePrint to use Office 365 as its email server. Environment: Pharos MobilePrint 1.3.2 and 2.0 Microsoft Office 365 Resolution: To configure Pharos MobilePrint for Microsoft Office 365 Mail Ser...

How do I configure the MobilePrint listening port?  Also, can I use a certificate with a common name (CN) that is different than the hostname of the MobilePrint server? First, shutdown the MobilePrint services. Th...

To resolve:  Do a change control. The problem is that the API gets its settings before the MP Service has started up properly and therefore determines it is disabled.  Only a change control updates the API settings.  When ...

Question: How can I modify the email message that is sent out to Users to notify them when their MobilePrint documents are ready to print? Solution: Modify the following file to change the email message. C:\ProgramData\PharosSystems\MobilePrint...