---
title: "Pharos iMFP for Konica-Minolta: The \"Pharos for Konica Minolta\" service does not start after installation"
slug: "pharos-imfp-for-konica-minolta-the-pharos-for-konica-minolta-service-does-not-start-after-installation"
updated: 2024-04-03T10:46:14Z
published: 2024-04-03T10:46:14Z
canonical: "kb.pharos.com/pharos-imfp-for-konica-minolta-the-pharos-for-konica-minolta-service-does-not-start-after-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pharos iMFP for Konica-Minolta: The "Pharos for Konica Minolta" service does not start after installation

### Symptoms:

- Windows service does not start.
- ERROR: "Error 1502. The service did not respond to the start or control request in a timely fashion" when starting a Windows service.
- The "Pharos iMFP Management Console" does not launch.
- ERROR: "The Pharos iMFP Management Console has stopped working."

### Environment:

- Pharos iMFP for Konica-Minolta v1.2.x
- Pharos iMFP for Konica-Minolta v1.3.x
- Pharos iMFP for Konica-Minolta v1.4.2
- Microsoft Windows 2008 Server
- Microsoft Windows 2008R2 Server
- Microsoft Windows 2012 Server
- Microsoft Windows 2012R2 Server

---

### Cause:

The "Pharos iMFP for Konica-Minolta" service requires that Microsoft .NET 2.0 components be installed on the host server.

### Resolution:

1. Install the Microsoft .NET 2.0 components on the host server:
2. Launch Server Manager.
3. Click the "Add Roles" link.
4. Put a checkbox in the "Application Server" option.
5. In the dependency dialog box that appears, click the "Add required features" button to install .NET Framework 3.5.1 features.
6. Select any additional Role Services that may be required for the server. Click "Next."
7. Continue through any additional screens until you come to the "Install" step. Click the "Install" button.
8. Restart the server as required.

## Related

- [Pharos iMFP for Konica Minolta Device Configuration Guide](/pharos-imfp-for-konica-minolta-device-configuration-guide.md)
- [Konica Minolta iMFP Installation - Connection Failed](/konica-minolta-imfp-installation-connection-failed.md)
- [A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.](/a-connection-attempt-failed-because-the-connected-party-did-not-properly-respond-after-a-period-of-time-or-established-connection-failed-because-connected-host-has-failed-to-respond.md)
- [When running Pharos Reports on Windows Vista, Windows 7 or Windows Server 2008 there is no button to change the Default Printer.](/when-running-pharos-reports-on-windows-vista-windows-7-or-windows-server-2008-there-is-no-button-to-change-the-default-printer.md)
- [Workstations disappearing from the Blueprint Administrator Interface](/workstations-disappearing-from-the-blueprint-administrator-interface.md)