---
title: "Pharos iMFP installation fails on HP Futuresmart MFP"
slug: "pharos-imfp-installation-fails-on-hp-futuresmart-mfp"
updated: 2024-04-17T18:53:19Z
published: 2024-04-17T18:53:19Z
canonical: "kb.pharos.com/pharos-imfp-installation-fails-on-hp-futuresmart-mfp"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pharos iMFP installation fails on HP Futuresmart MFP

When attempting to install the Pharos iMFP onto an HP Futuresmart printer, an error message appears stating "Unable to install the Pharos Authentication service on device with IP....".

---

Verify the version of Pharos iMFP that is being installed as well as the version of firmware loaded on the HP Futuresmart printer.

HP has made a change in their most recent firmware bundle for Futuresmart that has necessitated the need for Pharos to change the way in which the iMFP software is delivered to the printer. Starting with HP Futuresmart firmware version 3.2.7, the Pharos iMFP for Futuresmart version 4.2.6 will be required for proper installation.

## Related

- [Pharos HP Integrated MFP 2.1.2 Release](/pharos-hp-integrated-mfp-212-release.md)
- [Pharos HP Integrated MFP 1.2.18 Release](/pharos-hp-integrated-mfp-1218-release.md)
- [Pharos Blueprint: Changing the HP iMFP Setting "Auto Populate Email Fields" across several HP iMFP terminals](/pharos-blueprint-changing-the-hp-imfp-setting-auto-populate-email-fields-across-several-hp-imfp-terminals.md)
- [Pharos HP Integrated MFP 2.2.2 Release](/pharos-hp-integrated-mfp-222-release.md)