--- title: "Pharos Innovative III Gateway PatronData calls are failing." slug: "pharos-innovative-iii-gateway-patrondata-calls-are-failing" updated: 2024-04-02T13:41:37Z published: 2024-04-02T13:41:37Z canonical: "kb.pharos.com/pharos-innovative-iii-gateway-patrondata-calls-are-failing" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.pharos.com/llms.txt > Use this file to discover all available pages before exploring further. # Pharos Innovative III Gateway PatronData calls are failing. I am recieving bad returns from the Pharos Innovative III Gateway for the PatronData URL (see below) (customer pin codes removed for security and replaced by x's) [17/Jun/09 15:18:51:968 P5336 T716C00001 d] PatronDataURL:[http://10.100.0.2:4500/PATRONAPI/xxxxxxxxxx/dump](http://10.100.0.2:4500/PATRONAPI/xxxxxxxxxx/dump) [17/Jun/09 15:18:51:984 P5336 T716C00001 e] ClientExecute error:10057:Socket is not connected [17/Jun/09 15:18:51:984 P5336 T716C00001 d] Reply string:FAIL[#13][#10]10057:Socket is not connected [17/Jun/09 15:19:14:828 P5336 T716C00001 d] Now Client connected... (This is a connection issue) or [24/Aug/09 16:00:10:046 P4524 T1640C00001 d] PatronDataURL:[http://172.16.128.11:4500/PATRONAPI/xxxxxxxxxx/dump](http://172.16.128.11:4500/PATRONAPI/xxxxxxxxxx/dump) [24/Aug/09 16:00:10:093 P4524 T1640C00001 d] Patron body :[#10]ERRNUM=3
[#10]ERRMSG=Cannot read requested record
[#10][#10] [24/Aug/09 16:00:10:093 P4524 T1640C00001 e] ClientExecute error:Server Return Error (this is a data return error) This was not seen when using the Innovative III Software version 2.0.0.6 but is affecting the newer version 2.0.0.7 and 2.0.0.9a. --- Contact Pharos Support for additional information. ## Related - [Error Code 29060 "Error while setting KEEPPRINTEDJOBS printer attribute: The printer name is invalid"](/error-code-29060-error-while-setting-keepprintedjobs-printer-attribute-the-printer-name-is-invalid.md) - [What to do With HP 49.xxxx errors.](/what-to-do-with-hp-49xxxx-errors.md) - [A Device has been added with the name "NULL".](/a-device-has-been-added-with-the-name-null.md) - [Pharos Blackboard TIA Gateway "Error: Waiting response from gateway x.x.x.x|2111 timed out"](/pharos-blackboard-tia-gateway-error-waiting-response-from-gateway-xxxx2111-timed-out.md)