---
title: "Pharos Innovative III Gateway PatronData calls are failing."
slug: "pharos-innovative-iii-gateway-patrondata-calls-are-failing"
updated: 2024-04-02T13:41:37Z
published: 2024-04-02T13:41:37Z
canonical: "kb.pharos.com/pharos-innovative-iii-gateway-patrondata-calls-are-failing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pharos Innovative III Gateway PatronData calls are failing.

I am recieving bad returns from the Pharos Innovative III Gateway for the PatronData URL (see below)

(customer pin codes removed for security and replaced by x's)

[17/Jun/09 15:18:51:968 P5336 T716C00001 d] PatronDataURL:[http://10.100.0.2:4500/PATRONAPI/xxxxxxxxxx/dump](http://10.100.0.2:4500/PATRONAPI/xxxxxxxxxx/dump)

[17/Jun/09 15:18:51:984 P5336 T716C00001 e] ClientExecute error:10057:Socket is not connected

[17/Jun/09 15:18:51:984 P5336 T716C00001 d] Reply string:FAIL[#13][#10]10057:Socket is not connected

[17/Jun/09 15:19:14:828 P5336 T716C00001 d] Now Client connected...

(This is a connection issue)

or

[24/Aug/09 16:00:10:046 P4524 T1640C00001 d] PatronDataURL:[http://172.16.128.11:4500/PATRONAPI/xxxxxxxxxx/dump](http://172.16.128.11:4500/PATRONAPI/xxxxxxxxxx/dump)

[24/Aug/09 16:00:10:093 P4524 T1640C00001 d] Patron body :<HTML><BODY>[#10]ERRNUM=3<BR>[#10]ERRMSG=Cannot read requested record<BR>[#10]</BODY></HTML>[#10]

[24/Aug/09 16:00:10:093 P4524 T1640C00001 e] ClientExecute error:Server Return Error

(this is a data return error)

This was not seen when using the Innovative III Software version 2.0.0.6 but is affecting the newer version 2.0.0.7 and 2.0.0.9a.

---

Contact Pharos Support for additional information.

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