Pharos Products and Operations Unaffected by Crowdstrike Error

Pharos Products and Operations Unaffected by Crowdstrike Error

Pharos and CrowdStrike

Pharos DOES NOT use CrowdStrike components in any of its products, offices, or cloud infrastructure. Therefore, neither its products nor corporate operations have been directly affected.

Moreover, while Pharos Cloud does run a small number of Windows containers, they are well protected inside its cloud infrastructure and not impacted by this type of issue. This is because Pharos does not permit unmanaged updates.

Customers running Pharos Blueprint and Uniprint or optional Pharos Cloud components on Windows servers as well as desktops with the CrowdStrike Falcon agent installed are likely to be impacted. Please see the links below for information from CrowdStrike and Microsoft on how to resolve these issues. Mac and Linux desktops are not susceptible and do not require any attention.

How to Resolve the CrowdStrike Error

As of Sunday 21 July, fixes are available from the CrowdStrike website: https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/

Additionally, Microsoft has two knowledgebase articles on the issue:

• KB5042421 (Windows endpoints)
• KB5042426 (Windows servers)