---
title: "Pharos Stations and Pharos Remote do not display the password prompt"
slug: "pharos-stations-and-pharos-remote-do-not-display-the-password-prompt"
updated: 2024-03-19T12:25:21Z
published: 2024-03-19T12:25:21Z
canonical: "kb.pharos.com/pharos-stations-and-pharos-remote-do-not-display-the-password-prompt"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pharos Stations and Pharos Remote do not display the password prompt

Pharos Stations and Pharos Remote do not display the password prompt on the GUI.

Also the Pharos Station does not display the correct logon details, it will only display:

"Please enter your . "

See the attachment for an example.

---

The issue occurs on Microsoft Cluster installations.

Before starting, backup your database.

**Solution:**

1. Start SQL Server Query Analyzer, and log on as the Pharos Database user.
2. Select the Pharos Database.
3. Copy the following lines (from dbughead.sql located on the Pharos CD ..\database\db): `begin` `set nocount on` `set ansi_null_dflt_on off` `set ansi_nulls off ` `set ansi_padding off ` `set ansi_warnings off ` `set concat_null_yields_null off ` `set quoted_identifier off ` `end ` `go` Into the Sql Query window then copy the contents of dbugtail.sql (also located on the Pharos CD ..\database\db) into the SQL Query window.
4. Run the Query.

**Note:** it may return errors, but these can be ignored.

## Related

- [Cannot start Pharos Remote. Error: "Socket operation on non-socket"](/cannot-start-pharos-remote-error-socket-operation-on-non-socket.md)
- [What should the default network configuration be for a Pharos Omega PS150?](/what-should-the-default-network-configuration-be-for-a-pharos-omega-ps150.md)