---
title: "PrinterInstaller error: Unable to find the port:PharosPort"
slug: "printerinstaller-error-unable-to-find-the-portpharosport"
updated: 2024-03-19T11:30:28Z
published: 2024-03-19T11:30:28Z
canonical: "kb.pharos.com/printerinstaller-error-unable-to-find-the-portpharosport"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# PrinterInstaller error: Unable to find the port:PharosPort

While attempting to run a Pharos install package, the following error appears: "PrinterInstaller error:Unable to find the port:PharosPort."

---

The Pharos Popup Client module is not part of the package. Add this module in Pharos Administrator (Package Definitions > Pharos Supplied Modules), rebuild the package and distribute. The problem could also be related to the following issue

- Check to see if you installed the Print Services for Unix on the workstation

- Then check the port to see if it was created using LPR, if so does the port name start with name Pharos

  

LPR port with the name starting with Pharos also causes the same error message

  

Example

PHAROS72:test1_q

## Related

- [Unable to start Pharos Database Server Service](/unable-to-start-pharos-database-server-service.md)
- [Error message "Unable to connect to the Popup Server, unable to locate the port number."](/error-message-unable-to-connect-to-the-popup-server-unable-to-locate-the-port-number.md)
- [Unable to Install Popups, received error message "unable to add print processor"](/unable-to-install-popups-received-error-message-unable-to-add-print-processor.md)
- [Uniprint: Unable to print zero length job errors](/uniprint-unable-to-print-zero-length-job-errors.md)
- [Xerox iMFP: Authentication failure with error "Unknown error unable to authenticate".](/xerox-imfp-authentication-failure-with-error-unknown-error-unable-to-authenticate.md)