---
title: "Solution"
slug: "problem-installing-imfp-for-hp-from-windows-7"
updated: 2024-04-11T06:00:40Z
published: 2024-04-11T06:00:40Z
canonical: "kb.pharos.com/problem-installing-imfp-for-hp-from-windows-7"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Problem Installing iMFP for HP from Windows 7

## Problem

When running the stand alone HP iMFP installation application on a Windows 7 box the message "Unable to ping device at xx.xx.xx.xx" appears when the ***Verify Printer*** button is pressed. However opening a DOS command prompt and using the ***ping*** command from the same machine succeeds.

---

## Solution

The mechanism used in the iMFP for HP installer to ping the printer must be run in Windows XP compatibility mode. To do this:

1. From Windows Explorer navigate to the ***Install*** folder of the iMFP for HP release
2. ***Right click*** on ***the Pharos HP Installer.exe*** application and choose ***Properties***
3. Choose the ***Compatibility*** tab
4. Check the box for ***Run this program in compatibility mode*** and click ***OK***

## Related

- [HP iMFP Integration does not install successfully HP iMFP 9050](/hp-imfp-integration-does-not-install-successfully-hp-imfp-9050.md)
- [Pharos Blueprint: Changing the HP iMFP Setting "Auto Populate Email Fields" across several HP iMFP terminals](/pharos-blueprint-changing-the-hp-imfp-setting-auto-populate-email-fields-across-several-hp-imfp-terminals.md)
- [Pharos Canon Integrated iMFP 2.1.20 Release](/pharos-canon-integrated-imfp-2120-release.md)