---
title: "Problem with Nerve Center obtaining Cookies"
slug: "problem-with-nerve-center-obtaining-cookies"
updated: 2024-04-02T10:28:29Z
published: 2024-04-02T10:28:30Z
canonical: "kb.pharos.com/problem-with-nerve-center-obtaining-cookies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Problem with Nerve Center obtaining Cookies

Using MS Internet Explorer to access the Nerve Center, upon logon, it is possible to get the error: “Cookies not enabled in your browser, Nerve Centre requires session cookies to be enabled" when in fact the browser is set to receive cookies. NOTE: Mozzila Firefox will not show this error. The problem may be due to an illegal character in the Server network name (e.g. underscore).

---

**Solution 1:**

Access the Nerve center using server's IP instead of the server name.

Example: [http://192.168.2.226/signup](http://192.168.2.226/signup)

**Solution 2:**

- Rename the server, removing the illegal characters
- Update the SQL database.

exec sp_dropserver[oldname]

exec sp_addserver[newname], LOCAL
- Edit registry keys.

Run regedit and open HKEY_LOCAL_MACHINE\SOFTWARE\Pharos

and change the server details to the new name.

## Related

- [Uniprint: Nerve Center Error: There is a problem with the page you are trying to reach and it cannot be displayed.](/uniprint-nerve-center-error-there-is-a-problem-with-the-page-you-are-trying-to-reach-and-it-cannot-be-displayed.md)
- [Signup Block Reservations no longer show in the Nerve Center](/signup-block-reservations-no-longer-show-in-the-nerve-center.md)
- [Uniprint 9.2 SignUp Nerve Center Update Rev 317](/uniprint-92-signup-nerve-center-update-rev-317.md)