---
title: "Re-Register User in the Cloud"
slug: "re-register-user-in-the-cloud"
updated: 2025-09-14T19:14:34Z
published: 2025-09-14T19:14:34Z
canonical: "kb.pharos.com/re-register-user-in-the-cloud"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Re-Register User in the Cloud

### Problem

In some situations, it might be necessary to re-register a user through the Print Scout.

An example of this is when a user changes PC they might run into this issue, some remnants of the old PC seem to remain at the cloud site.

### Solution

To resolve this, you can try the following:

- Delete the user's entry on the Cloud UI at Users > User Management
- Retry registering via Print Scout

If this doesn't work:

- Delete the user's entry on the Cloud UI at Users > User Management
- Delete the UserIdentity.dat file at C:\Users\{username}\AppData\Roaming\PrintScout
- Retry registering via Print Scout Secure App