SignUp

How can you move Signup Clients (computers) from one Branch to Another without loosing the transactional data? The only way to move the pc's would be using a sql query. Note: moved transactions will be assigned to the new group/type that the mach...

Where all three reservation modes are available (Immediate, Queued and Scheduled), Signup Clients with can act in an unexpected fashion. They do not always allow Standby reservations.    For example, if a PC is reserved for 4PM, it may dis...

Question: How do you enable logging for the Nerve Center Reservation DLL? Answer: To start logging, create a registry file (like suprescom.reg) with the below contents. [HKEY_LOCAL_MACHINE\SOFTWARE\PHAROS\SupResCom\Log] "Categories"=dword:...

Symptom : When logged on to the Nerve Center against the Main Branch every function and page works correctly. However when logged on against the Remote Branch some pages return the error "An error has occurred on a page you were trying to view. Th...

After upgrading to the current version of Pharos Signup, the Nerve center stopped working properly. When users tried to log in to the Nerve Center they receive the error "No branches available".  However, the Branches do appear within Pharos Ad...

Signup Clients with all 3 reservation modes are acting in an odd fashion. They are not always allowing 'short' reservations. For example, if a pc is reserved for 4pm, it may display 'waiting for x' at 3.30. It should show that it is available for 30...

How can I move my existing SignUp Server to a new machine? It is highly recommended that you plan for the new SignUp Server to have the same hostname as the old one. Changing the name of the SignUp server may require changes to every affected Sign...

How do I configure Signup for Thawspace on a remote network location? Applies To: SignUp vx2 The theory behind having the files locally and on the network are the same. We need to designate the locations where we want the files to be stored in th...

How to change the default Billing Option for Users created in the Nerve Center. Locate the modifypatron.asp file, which should be located under Inetpub\wwwroot\SignUp. This can be edited with any text editor, such as Notepad. In modifypatron.asp ...

When using the EDI test tool you receive the following error message: The EDI could not contact any server for Authentication This error message is displayed when the Pharos Print or Pharos SignUp services are stopped. Please start either of these...

User process A user would book a reservation through the Nerve Center / Pharos Station When the schedule reservation is due the user would walk up to the correct signup machine The user would press the logon button and there logon name / ca...

How do I add standard US holidays to Pharos SignUp? Pharos has put together the a SQL script (see attached) that automatically adds a list of standard US statutory holidays for 2007, 2008, 2009 and 2010. There is a Seperate Script for 2009 and 201...

Why is the SignUp Client timer icon obscured by the status bar when using Terminal Services? This is a known issue at the time of release of Pharos 7.2. At present there is no workaround for this problem. Customers experiencing this issue should...

How do I find out what SignUp client version I am running? You can determine the SignUp Client version using Pharos Administrator: Open Pharos Administrator. Browse to SignUp > Branches > [branch name] > Computers. Select a Compu...

Does the SignUp client work with Mac OSX Server profiles or any other Mac OS Server functionality? No. The Mac OSX Server is not supported and none of its functionality has been tested.

Problem: SignUp machines are not powering off after they shut down. Solution: Edit the following registry value: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\PowerdownAfterShutdown Change the value from 0 to 1.