---
title: "SignUp Client Error: \"Out of order. The configuration for this computer could not be loaded\""
slug: "signup-client-error-out-of-order-the-configuration-for-this-computer-could-not-be-loaded"
updated: 2024-04-02T13:00:41Z
published: 2024-04-02T13:00:41Z
canonical: "kb.pharos.com/signup-client-error-out-of-order-the-configuration-for-this-computer-could-not-be-loaded"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SignUp Client Error: "Out of order. The configuration for this computer could not be loaded"

All Signup Clients display the message "Out of order. The configuration for this computer could not be loaded".

---

The server IP Address in Pharos Administrator does not match the IP Address of the server's network card. To fix this:

1. Run Ipconfig from a DOS command prompt to find your current IP Address.
2. Open Pharos Administrator.
3. Scroll down to System and select Servers.
4. Change the IP Address to the current IP Address assigned to the Nic card.
5. Click on Change Control.

The Signup Clients should pick up the correct settings and the users should be able to log on.

## Related

- [How do I reset the Signup Client?](/how-do-i-reset-the-signup-client.md)
- [Pharos Uniprint Signup Client 9.0.9 for macOS/Mac OS X](/pharos-uniprint-signup-client-909-for-macosmac-os-x.md)
- [Omega Terminal: How to have it display "Out of Order".](/omega-terminal-how-to-have-it-display-out-of-order.md)