---
title: "Site Route not Found when Securing Sentry Print Device"
slug: "site-route-not-found-when-securing-sentry-print-device"
updated: 2025-09-14T19:11:09Z
published: 2025-09-14T19:11:09Z
canonical: "kb.pharos.com/site-route-not-found-when-securing-sentry-print-device"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Site Route not Found when Securing Sentry Print Device

### Problem

While trying to install Sentry Print, when selecting one of the printers, it’s giving the below error:

![](https://cdn.document360.io/f4fb58ca-1114-4e59-ba1a-d8f647bd6dcf/Images/Documentation/image-1757877047877.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A09%3A01Z&se=2026-11-08T17%3A09%3A01Z&sr=c&sp=r&sig=IFHCYU6sVUAPp0ks6OB26U99wsWMkzxMIhZZauasRmA%3D)

### Solution

- First confirm if this printer has the correct information entered within Pharos Administrator.
- Open IIS Manager
- Go to Application Pools. - Select "Pharos ASP.NET Core" and click "Recycle" on the right panel.
- Wait about 10 seconds, then try unsecure or resecure again.
- Open command prompt as Admin, type IISRESET, and press Enter to reset IIS
- Then retry securing the device.