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Ivina Acuna
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Error: 'Page too small to print one line. Try printing using smaller font.
Problem: When printing, the workstation receives the following error message: "Page too small to print one line. Try printing using smaller font." Applies To: Blueprint 2.0 Tracker Symptom: Print jobs sent to the newly configured network prin...
Written by
Migration Team
Updated on : 24 May 2024
Troubleshooting Print Center
Why don't I see any printers? Initially, there will be no printers listed in the Pharos Print Center. Only recently used printers will be displayed. You can search for a printer to add it to your list of available printers. Why is my print job not...
Written by
Migration Team
Updated on : 28 Feb 2024
Blueprint - ERROR: "There is no row at position 0" message and Blueprint Administrator quits
Environment: Pharos Blueprint Enterprise Administrator (any version) Symptoms: ERROR: "The Blueprint Administrator has encountered a fatal error and is about to shut down." ERROR: "There is no row at position 0." Cause: "No ro...
Written by
Migration Team
Updated on : 09 Apr 2024
Capture Network Traffic Without Installing Software
Introduction When troubleshooting connectivity problems between hosts, one of the most effective tools is the packet capture. Software products like Wireshark and Microsoft's Network Monitor can quickly point you in the direction towards resolution...
Written by
Migration Team
Updated on : 09 Apr 2024
Pharos Blueprint Enterprise: Configuring the Print Scout or Tracker for verbose logging.
Goal: How do I configure Blueprint Tracker for diagnostic logging? Environment: Microsoft Windows Workstation Pharos Blueprint Enterprise Tracker Pharos Blueprint Print Scout Resolution: The Pharos Blueprint Enterprise Print Sc...
Written by
Migration Team
Updated on : 22 Apr 2024
Blueprint Enterprise Network Ports
PHAROS: Non-Pharos Find Active Port Connections As best practice run the following to find any existing port connections: netstat -ano > netstat.txt
Written by
Migration Team
Updated on : 22 Apr 2024
Why enable Client-Side Rendering?
Article Details TitleBlueprint Enterprise: Printing from Windows 10 Apps produces two print jobs for the user.Question Problem: Printing from Microsoft Edge and other Windows Metro Apps produces two spool files. With the release of Windows 10, ...
Written by
Migration Team
Updated on : 30 Apr 2024
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
I am receiving this error from the Blueprint Tracker Logs [2007/11/27 14:08:34 P5F0 T384 e SettingsTask] Failed to retrieve setting '1' for customer 'XXXX' from the Settings web service. (Id = 0x8007274C) A connection attempt failed because the co...
Written by
Migration Team
Updated on : 28 Feb 2024
An Application Crashes or Faults When Pharos Print Scout and/or Preton Toner Saver is installed
Problem An application starts to become unstable or crash. A process dump, memory dump, or Windows Event Log application event implicates one of the following DLLs: 64-bit application faults AppProfiler.x64.dll pt64.dll ptm64.dll ...
Written by
Migration Team
Updated on : 28 Feb 2024
Blueprint Enterprise: Installing an updated License Key.
Question: How do I Update a Pharos Blueprint Enterprise License Key? Answer: The Blueprint Enterprise license key is an XML file called
.xml. The file may be supplied as a zipped ('.zip') file. This file must be unzipped be...
Written by
Migration Team
Updated on : 22 Apr 2024
Hardening Your Web Server Against HTTP-based Intrusion Vectors
It happens. You're enjoying a raspberry-flavored sparkling water, mug of coffee, or cup of tea and an email comes in from InfoSec. The subject line casts a dark cloud over the rest of your day: Security Violation Remediation: Server ITSM-VA2-BPCOLL-...
Written by
Migration Team
Updated on : 28 Feb 2024
How to enable Server Debug Level Logging for Pharos Blueprint Enterprise.
Goal: By default, the logging levels for the Blueprint server components is set to level 5 & it only logs errors only when Blueprint Server components are installed. How do I increase the logging level of it to provide more details. Environment...
Written by
Migration Team
Updated on : 22 Apr 2024
Pharos Blueprint - Tracker and EDI Web Service tests fail
Pharos Blueprint - Tracker and EDI Web Service tests fail with message "An unexpected error occurred on a receive" or the Secure Release Service test fails with "The client and server cannot communicate, because they do not possess a common algorith...
Written by
Migration Team
Updated on : 22 Apr 2024
Blueprint: Migrating the Analyst to a New Server with New Name
Environment Pharos Blueprint Enterprise Analyst 5.0 - 5.3 Goal Migrate the Analyst application to a different server with a new name. Background In some instances, it is necessary to migrate (move) the Analyst application to another se...
Written by
Migration Team
Updated on : 22 Apr 2024
Blueprint: Test failed. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Product: Blueprint 3.5 and greater. Problem: I receive the following error from Blueprint Server Configuration Tool test. "Test failed. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure chann...
Written by
Migration Team
Updated on : 22 Apr 2024
Resolving Issues with Active Directory Access in Pharos Blueprint Enterprise
Background and Purpose Pharos Blueprint Enterprise utilizes Active Directory for many functions: User authentication at a terminal (iMFP solution or Omega) for copier access or Secure Release Here job release. ID card registration at a term...
Written by
Migration Team
Updated on : 28 Feb 2024
Error: Object reference not set to an instance of an object
When I run the Blueprint Server Configuration tool and test the server, the Tracker Web Service fails and I receive the following error on GUI “Object reference not set to an instance of an object” This error occurs when the Trackers are unable ...
Written by
Migration Team
Updated on : 28 Feb 2024
Blueprint Enterprise: How to migrate the Analyst databases from one SQL Server to another
Goal: Migrate the SQL Databases use by Blueprint Enterprise from one SQL Server to another SQL Server. Environment: Blueprint Enterprise 5.1 Blueprint Enterprise 5.2 Blueprint Enterprise 5.3 Steps: See the attached PDF. It may be necessa...
Written by
Migration Team
Updated on : 22 Apr 2024
Blueprint: Resolving Active Directory Authentication Problems When Using the Standard Authentication Method
Problem Depending upon the configuration of the Active Directory domain controllers, the Standard Authentication Script provided with Pharos Blueprint Enterprise may not be immediately successful, causing login attempts at devices and unauthentic...
Written by
Migration Team
Updated on : 28 Feb 2024
Blueprint Sentry Print Services health test fails.
Problem: On our Analyst or Collector we see in the Server Configuration Tool that the Sentry Print Services test is failing. Environment: Blueprint 5.2 SP5.4 and greater. Information: The Blueprint Sentry Print Service check uses two UR...
Written by
Migration Team
Updated on : 22 Apr 2024
Secure print jobs not being released to printer
When users try to release a secure print job at a Secure Release Here enabled printer, the job is not printed and remains visible on the terminal’s display. No error message is shown on the terminal’s display. Jobs submitted via a non-secure (direct...
Written by
Migration Team
Updated on : 28 Feb 2024
Blueprint Enterprise Operating System Support and Compatibility Chart
Question: What operating systems does Pharos Blueprint Enterprise support? Answer: See the attached PDF.
Written by
Migration Team
Updated on : 22 Apr 2024
Solving Windows Installer error '2878' during Pharos Sentry Base installation
The Problem A client was updating their Sentry Base software to accommodate some new SR-25 terminals that had a newer software revision on them. During the installation of Pharos Sentry Base, started by simply double-clicking the MSI file, the in...
Written by
Migration Team
Updated on : 22 Apr 2024
Pharos Blueprint: Enable stapling and hole punching in the IPP Service's print queue
Support The information in this article supports the following products: Blueprint Enterprise 5.3 Update 2 Blueprint Enterprise 5.3 Update 3 Problem The queue provided by the Pharos IPP Service does not include options for stapling or hol...
Written by
Migration Team
Updated on : 28 Feb 2024
Pharos Blueprint - Pharos Systems Secure Release Service will not start
Environment Pharos Blueprint Enterprise v5.0 (any service pack) Pharos Blueprint Enterprise v5.1 (any service pack) Pharos Blueprint Enterprise v5.2 R1 (any service pack) Pharos Blueprint Enterprise v5.2 R2 (any service pack) Symptoms...
Written by
Migration Team
Updated on : 22 Apr 2024
Owning a Database: The Blueprint Upgrade Conundrum
Introduction Nothing spoils a great weekend like a Change Request. And nothing spoils a spoiled weekend faster than running into problems during the Change. Lately, there has been a rise of failed upgrades to Blueprint Enterprise, largely fueled ...
Written by
Migration Team
Updated on : 24 May 2024
Blueprint Enterprise: Configuring HTTPS For More Than One Certificate
Introduction In the course of implementing and/or expanding features and functions for the Blueprint Enterprise solution, it may be necessary to utilize more than one certificate for secure HTTP (HTTPS) communications. An example would be providing...
Written by
Migration Team
Updated on : 22 Apr 2024
Blueprint: Pharos Systems TaskMaster service does not start after applying Service Pack 1.2
Symptoms Pharos Systems TaskMaster service does not start Pharos Blueprint Administrator cannot connect to Analyst/Collector The following errors can also be observed in the TaskMaster.log file: 1) Exception Information =================...
Written by
Migration Team
Updated on : 29 Apr 2024
Pharos Blueprint Print Agent for MacOS Update
Purpose The purpose of this update is to replace the Pharos Page Counter components for the Pharos Blueprint Print Agent for MacOS. This update provides improved support for MacOS Mojave (10.14) and Catalina (10.15) by providing the Page Counter as...
Written by
Migration Team
Updated on : 30 Apr 2024
Blueprint Tracker Web Service Fails when testing the services using the Blueprint Server Configuration Tool
Problem: When running the Blueprint server configuration the tracker service test fails. The two errors below will be seen. The error below is seen in the trackerService.log file TrackerService] Unexpected error occurred when communicating with...
Written by
Migration Team
Updated on : 29 Apr 2024
Requesting a Subject Alternate Name (SAN) Certificate from Pharos Systems Technical Support
Goal Generate an SSL certificate that supports Subject Alternate Names (SANs) Environment Pharos EDI Service Pharos Print Center Answer: "Generating a Certificate Request containing Subject Alternate Names" Download the SAN ...
Written by
Migration Team
Updated on : 29 Apr 2024
Installing Pharos Blueprint Enterprise Prerequisites on Microsoft Windows Server 2012 R2 and 2016
Introduction While the Pharos Blueprint Enterprise Planning and Installation Guide discusses the necessary prerequisites for the Windows server, it does not provide an easy step-by-step process to install those on the Windows Server operating s...
Written by
Migration Team
Updated on : 29 Feb 2024
Pharos Site Monitor
Site Monitor is an application of Blueprint Enterprise that monitors the status of printers and multi-function devices within a network. Site Monitor Operations and Features DEVICE DISCOVERY Site Monitor discovers and retrieves device information...
Written by
Migration Team
Updated on : 29 Feb 2024
Blueprint EDI & Tracker Web Service fail with the error "Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'" error.
Problem : The Blueprint EDI Service and Tracker Web Service tests fail with the below error message. "Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'" When I use the URL of the Blueprint EDI Service ...
Written by
Migration Team
Updated on : 24 May 2024
Changing the IP Address and Hostname of a Blueprint Analyst server.
I need change IP Address and Hostname of a Blueprint Analyst server. How is that best accomplished with minimum system downtime? While Blueprint can use an IP address is to designate the "Server Hostname/Address" in the Blueprint Server Configurat...
Written by
Migration Team
Updated on : 29 Feb 2024
Blueprint: Migrating the Analyst to a New Server with Same Name
Environment Pharos Blueprint Enterprise Analyst 5.0 - 5.3 Goal Migrate the Analyst application to a different server with the same name. NOTE: If you are looking for directions on how to perform a migration when the new server's name w...
Written by
Migration Team
Updated on : 23 Apr 2024
Error 1001 Unable to create an instance of the PharosSystems.Core.Project installer type à Exception has been throw by the target of an invocation à security error.
When installing the Blueprint 3.2 Collector option I receive the following error message: Error 1001 Unable to create an instance of the PharosSystems.Core.Project installer type à Exception has been throw by the target of an invocation à securit...
Written by
Migration Team
Updated on : 29 Feb 2024
ERROR: "Unable to initialize a connection...Failed to get product version..." when logging into the Konica-Minolta iMFP for Blueprint
Problem When attempting to log into the Konica-Minolta iMFP for Blueprint, users will sometimes get this error: and it will persist until the "Pharos for Konica Minolta" service is restarted on the affected Blueprint server. Cause This issue oc...
Written by
Migration Team
Updated on : 23 Apr 2024
Blueprint Enterprise upgrade to version 5.3 fails due to missing .NET Core version error
Problem: Blueprint Enterprise upgrade to version 5.3 fails due to missing .NET Core version error. Resolution: In the Blueprint Installation Guide on page 29, the prerequisite for "ASP .NET Core Shared Framework" indicates that any 2.1 revi...
Written by
Migration Team
Updated on : 23 Apr 2024
Blueprint: Getting an Access Denied message when attempting to secure a queue in Blueprint.
Product: Blueprint Enterprise 5.0 and greater. Problem: When trying to secure a Print Queue in Blueprint using the 'Blueprint Secure Queue Configuration' tool I get the error below. Error: "Access was denied. Please rerun this application as a us...
Written by
Migration Team
Updated on : 23 Apr 2024
Blueprint 5.x - The Pharos Systems TaskMaster service not running and will not stay in a "Started" status.
Symptoms: The Pharos Systems TaskMaster Service stops after a few moments after it is started. An attempt to increase logging levels or change logging settings fails. ERROR: "There was an error while configuring the Pharos Blueprint Enter...
Written by
Migration Team
Updated on : 23 Apr 2024
Pharos Blueprint: Unable to launch Blueprint Administrator or the Blueprint Server Configuration utility on a Blueprint Collector or Analyst. Numerous messages about the server going offline and coming back online.
User cannot get the Blueprint Administrator or Blueprint Server Configuration utility to launch and/or operate correctly. There are also several messages about the Health Check not completing in the Taskmaster log. Tasks that rely on TCP port sharin...
Written by
Migration Team
Updated on : 30 Apr 2024
Blueprint - Managing "auto-created" or "redirected" print queues in Citrix and Microsoft Terminal Services sessions
Goal: Manage the automatically-created or redirected print queue in a Citrix or Microsoft Terminal Services session. Environment: Pharos Systems Blueprint Tracker (with or without Toner Savings) Pharos Systems Blueprint PrintScout ...
Written by
Migration Team
Updated on : 23 Apr 2024
Pharos Site Monitor: Installing an updated License Key.
Question: How do I update the License Key for the Pharos Site Monitor application? Answer: There are two "levels" of Site Monitor. Site Monitor Lite is included with all Blueprint installations. It does not require a special license. ...
Written by
Migration Team
Updated on : 23 Apr 2024
Site Monitor: Enable logging for Site Monitor
How do I enable logging for the Site Monitor application? Site Monitor utilizes a tool called the LogSetter. There is a shortcut to it found in the Windows Start Menu > All Programs > Pharos Systems Site Monitor > Site Monitor Log Setter. the tool...
Written by
Migration Team
Updated on : 29 Apr 2024
Blueprint: Unable to release Secure Print jobs. The terminal returns "A licensing error occurred. The Secure Release Here feature is not licensed or the license has expired" but the license on the Analyst is current.
Environment Pharos Blueprint v5.0.7078 Pharos Blueprint v5.0.7085 Hewlett-Packard iMFP Terminal Konica-Minolta iMFP Terminal Canon iMFP Terminal Ricoh iMFP Terminal Sharp iMFP Terminal Lexmark eDAS Terminal Omega PS150 Ter...
Written by
Migration Team
Updated on : 23 Apr 2024
Sentry Print: Securing a Device Results in White Screen and "Spinner"
Problem When securing a device for Sentry Print in Blueprint, the "Status" in Pharos Print Center says "Secured" but the device, on reboot, only has a white screen with an animated "spinner" as if it is still loading. Causes of the Problem Th...
Written by
Migration Team
Updated on : 30 Apr 2024
Pharos Blueprint Web Services and Third Party Web Application Interactions
After I install Pharos Blueprint Analyst or Collector, the installation test routine fails for both the Tracker Web Service and EDI Web Service. The message for both says "The web service test failed. Client found response content type of 'text / ht...
Written by
Migration Team
Updated on : 23 Apr 2024
Sentry Print: Problems with Card Login on Ricoh IM C Devices
Problem When attempting to use an ID card to log into a Sentry Print-controlled Ricoh "IM" device (like an IM C3500 or IM C6000), the login attempt fails; the action times out. However, using user/password authentication works just fine. Cause In...
Written by
Migration Team
Updated on : 23 Apr 2024
Blueprint 5.x: In the Blueprint Administrator under the Terminals I do not have a TAB to configure the Terminal
Question: In the Blueprint Administrator under the Terminals I do not have a TAB to configure the Terminal, it is missing. Environment: Blueprint 5.0, 5.1, 5.2 & 5.3 Answer: When trying to change a Terminals' settings in the Blueprint A...
Written by
Migration Team
Updated on : 23 Apr 2024
Help! I Don't Have Any Reporting Data in Blueprint!
Introduction Pharos Blueprint received data into its reporting database via three "on ramps": Blueprint Tracker/PrintScout exports from deployed workstations and print servers Imports from the included Pharos SiteMonitor application (versio...
Written by
Migration Team
Updated on : 29 Apr 2024
Cannot "Add Associated Terminal" with any terminal type except "Generic" and viewing a terminal in Administrator may not display the terminal's Configuration tab.
If I try to use the "Create Associated Terminal" to create a terminal for an existing device, it only works when the terminal type selected is "Generic." Also, if I view a previously-created terminal in Blueprint Administrator, I only see the "Setti...
Written by
Migration Team
Updated on : 29 Feb 2024
When running the "Server Configuration Tool" I recieve an error "The request failed with HTTP status 404: Not Found' for the Tracker Web Service test.
How can I prevent the Blueprint 3.5SP1+ Tracker Web Service test from failing with the following error: 'The request failed with HTTP status 404: Not Found'? See attached screenshot for details on where it is in IIS6 & uncheck that option as need ...
Written by
Migration Team
Updated on : 29 Feb 2024
Pharos Blueprint installation fails to complete, with logged message "Error creating database: The CREATE DATABASE statement failed. The primary file must be at least "X" MB to accommodate a copy of the model database."
Problem When installing the Pharos Analyst software, installation progresses well, but I get an "Assembly install Error" dialog (see "AssemblyInstallError.jpg" below) just when the install wizard is in the "Updating data" status. When I go to the ...
Written by
Migration Team
Updated on : 23 Apr 2024
Blueprint WCF Secure Communication service fails health status check during initial install
During an intial install of the Blueprint 5.x Collector Server, the WCF Secure Communication service may fail its health status check. In the Blueprint Server Configuration tool, the Enterprise Service Tester displays the error message: Unable to...
Written by
Migration Team
Updated on : 29 Apr 2024
Pharos Blueprint: What happens when my license expires?
Goal: Understand what affects an expired license will have on system operation. Environment: Pharos Systems Blueprint Enterprise (all versions) Resolution: When the Blueprint License expires (e.g. the expiry date is 31-Dec-2020...
Written by
Migration Team
Updated on : 23 Apr 2024
ERROR: "Database Connection Error" when installing Blueprint Administrator on a remote system
Symptoms: ERROR: "Database Connection Error" Installing Blueprint Administrator on remote machine results in error Environment: Pharos Systems Blueprint Enterprise Microsoft SQL Server Cause: Installing Blueprint Administrator on...
Written by
Migration Team
Updated on : 23 Apr 2024
Pharos Systems Blueprint Enterprise: Locating the Product Version and Site Code
Goal: Locating the Pharos Systems Blueprint Enterprise version and Site Code Environment: Pharos Systems Blueprint Enterprise Resolution: Product Version: Launch Blueprint Administrator (Start > All Program > Pharos Blueprint E...
Written by
Migration Team
Updated on : 29 Feb 2024
Read Me Sentry Print 3.86.12 Installer for Blueprint 5.4 GR
About This document describes the changes in Pharos Sentry Print Service version 3.86.12 and implementation directions for Blueprint Enterprise 5.4 servers. Release Notes Pharos Sentry Print Service version 3.86.12 contains the following upda...
Written by
Migration Team
Updated on : 29 Feb 2024
Blueprint Policy Print file size restriction
Question: Can Blueprint Policy Print restrict a print job based on file size? Answer Blueprint does not have a way to restrict the file size of an inbound print job to a Windows Print Server. Blueprint can, through the use of Policy Print, can r...
Written by
Migration Team
Updated on : 23 Apr 2024
Pharos Blueprint Enterprise: Error Message: "There was an error while configuring the Service" during installation.
Problem: When installing Pharos Blueprint and completing the step within the Server Configuration utility, the following message appears (see example error message below): "There was an error while configuring the Pharos Blueprint Enterprise Se...
Written by
Migration Team
Updated on : 23 Apr 2024
Blueprint Enterprise: When printing from some application I get a Windows "Bad Image" error.
Problem: When using the Windows 10 Operating System and printing from some applications I receive a Windows "Bad Image" error like below. The named DLL is part of the Blueprint Print Scout application that assists in obtaining the name of the app...
Written by
Migration Team
Updated on : 23 Apr 2024
OPIX Toner Savings License Error
While replacing the license file "server.lic" in the OPIX directory under its required path 'C:\Program Files\OPIX\OPIXCoordinator' and starting the OpixCoordinator service, the service keeps on stopping and log in the Event Viewer the following err...
Written by
Migration Team
Updated on : 29 Feb 2024
Blueprint TaskMaster service fails to start on reboot
The Blueprint TaskMaster service fails to start after a reboot, causing the following error to be written to the Event Log: The Pharos Systems TaskMaster service failed to start due to the following error: The service did not respond to the sta...
Written by
Migration Team
Updated on : 29 Feb 2024
Pharos Blueprint: Enabling the display of the print job owner on a Pharos terminal (iMFP or Omega PS-150/PS-200)
I'm using Pharos Blueprint Secure Release Here (SRH). How can I make the terminal display the print job's owner on the Pharos terminal? By default, a Pharos terminal (any iMFP, an Omega PS-150, or Omega PS-200) attached to Pharos Blueprint for Sec...
Written by
Migration Team
Updated on : 01 Mar 2024
Blueprint: Changing the location of the Blueprint SQL database backup.
Question: How do I change the location of the scheduled Blueprint SQL database backup? Answer: Before following this procedure, create the directory structure for the new SQL database backup location. The SQL backup routine will not automat...
Written by
Migration Team
Updated on : 01 Mar 2024
Blueprint: HR Import, or other Import is not importing the data.
Question: How can I tell if Blueprint Enterprise is importing our HR data file or other Import data file? Information: There are several things that can be done to verify that the Import Data file is getting picked up by Blueprint Enterprise...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint "Invalid Child Element" Error When Importing Print Data for Publication
Symptoms "Message ID 76044" observed in Blueprint Administrator ERROR: "The element 'JobCopyLines' in namespace ' http://www.pharos.com/OutputManagement/JobContents ' has invalid child element 'CopyLine' in namespace ' http://www.pharos.com/Ou...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint 5.0 Collector reporting faulty status
A Collector is reporting as faulty in the Blueprint Administrator. The Test Results indicate the following error: "The WCF HTTP Server Communication test failed. The request channel timed out attempting to send after 00:00:00. Increase the timeo...
Written by
Migration Team
Updated on : 24 Apr 2024
SiteMonitor: The SiteMonitor and/or Logging Service fails to start
Symptoms SiteMonitor service does not start after stopping, or after a server reboot. SiteMonitor Logging service does not start after stopping, or after a server reboot. Environment SiteMonitor version 2.0.8841 Cause Pharos Syste...
Written by
Migration Team
Updated on : 24 Apr 2024
Microsoft Security Advisory ADV190023 and Pharos Blueprint Enterprise
Fewer words strike fear into the hearts of IT than "Windows patch" and "security advisory" do. And for good reason: it means that there is a potential out there for a previously-unknown defect, and there is enough information on its impact now that ...
Written by
Ivina Acuna
,
Migration Team
Updated on : 24 Jun 2024
Blueprint: Blueprint Collector does not connect to the Blueprint Analyst. At the same time, the Pharos Blueprint Administrator will show the Collector(s) as "Unreachable"
Environment Pharos Blueprint v4.2 Pharos Blueprint v5.0 Pharos Blueprint v5.1 Symptoms Blueprint Server Configuration tool tests fail for HTTP resources and there is a general Health Test fail after a minute delay. The Bluepri...
Written by
Migration Team
Updated on : 29 Apr 2024
Pharos Blueprint: InstallUtil.exe error prevents installation or upgrade of Blueprint Analyst or Collector, or causes an "importconfig" to fail install
Symptoms: ERROR: "Could not run executable 'InstallUtil.exe'...The specified executable is not a valid application for this OS platform." ERROR: "InstallUtil.exe is not a valid Win32 application." ERROR: "Access denied." ERROR: "Exceptio...
Written by
Migration Team
Updated on : 24 Apr 2024
When using the Blueprint Administrator, the error message "The machine manager is currently busy processing another request..." is seen.
Problem : When using the Blueprint Administrator I receive the error "75804". The full error is "The machine manager is currently busy processing another request. The machine manager is used by several application. In this case two applications ar...
Written by
Migration Team
Updated on : 24 Apr 2024
Where can I obtain log files for Opix Toner Savings application?
Where can I obtain log files for the Opix Toner Saving application used with Blueprint? The log files for the application can be found in the paths below. On the Server: C:\Program Files\Opix\OpixCoordinator\Logs On the Client: ...
Written by
Migration Team
Updated on : 01 Mar 2024
Blueprint: Using the Blueprint Server Configuration tool the Tracker and EDI Services fail with a "401" error.
Problem: Why do the Tracker and EDI service tests in Blueprint Server Configuration fail with a "401" error? Information: HTTP 401.x errors (normally 401.1 or 401.3) are caused by NTFS permissions for the Application Pool identity used by ...
Written by
Migration Team
Updated on : 24 Apr 2024
Error: The request failed with HTTP status 404: Not Found
Every time I use the Blueprint Server Configuration utility, I get an error when testing the Web Server. Errors: 1. The request failed with HTTP status 404: Not Found Or 2. Web server responds with unrecognized html This is related t...
Written by
Migration Team
Updated on : 04 Mar 2024
Blueprint Administrator fails to connect to Analyst and the error is "Server is currently unavailable - code 75853"
Problem : When I start the Blueprint Administrator I receive the following error message, "The Server is currently unavailable" (Code 75853)". Possible Solutions : Number 1 : The Pharos Administrator uses the Internet explorer proxy setting...
Written by
Migration Team
Updated on : 24 Apr 2024
Changing the currency in the Blueprint Administrator and Blueprint Reports.
Question : How do I change the currency symbol that is displayed in the Blueprint Administrator and Blueprint Reports? Answer : The Blueprint services by default run as LocalSystem. This account uses the Default User profile, so changes made w...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint: Creating email alerts for non-System Health events.
Goal: Create an email alert for a non-System Health event (failed publication, message alert, and so on). Environment: Pharos Blueprint v4.1 Pharos Blueprint v4.2 Pharos Blueprint v5.0 Symptoms: No email alert sent for events that do no...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint: Cannot open "Printer Properties" or change printer defaults/preferences on a Secure Release Here print queue
Goal Modify Printer Properties or change printing defaults on a Pharos Blueprint Secure Release Here queue from a client workstation. Symptoms An error message is generated when attempting to go into Printer Properties or change printing de...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint Error: "The Model Manager is currently unavailable. Please try again shortly".
Problem : When I select Devices from the Assets section or when I attempt to close a period I receive one of the following errors: "The Model Manager is currently unavailable. Please try again shortly" "The period end settings could not be re...
Written by
Migration Team
Updated on : 24 Apr 2024
Pharos Products & Citrix VDI: Users printing are seeing other users print jobs at the release Terminals.
Symptom: When using Citrix VDI solutions and Pharos Products you see some of the below behaviors. Print jobs from one user end up in another users queue Inability to print .pdf’s directly from Web Retrieval (custom application) Inability...
Written by
Migration Team
Updated on : 24 Apr 2024
Readme Upgrade Blueprint 5.4 Pharos Sentry Print Service from 3.86.9 to 3.86.10
About This document describes the changes in Pharos Sentry Print Service to upgrade Sentry Print from the Blueprint 5.4 released version of 3.86.9 to 3.86.10. Release Notes Pharos Sentry Print Service version 3.86.10 contains the following ...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint server configuration tests fail
Affects: Blueprint 3.5+ Problem Logging on to Omega terminals or iMFP devices to list print jobs fails. The Blueprint Server Configuration tester reports failures for one or more of the following tests: Tracker Web Service EDI W...
Written by
Migration Team
Updated on : 29 Apr 2024
Printing from client printers attached within a remote Citrix or Terminals Services session
When I normalize my printers using Pharos Blueprint, printers that have been remotely connected to a Terminal Services or Citrix session (e.g. a client workstation's printers that were made available in the session) become Disconnected Logical Print...
Written by
Migration Team
Updated on : 04 Mar 2024
Readme Blueprint 5.3 Update 7 Sentry Print 3.86.12 Hot Fix
About This document describes the changes in Pharos Sentry Print Service version 3.86.12 and implementation directions for Blueprint Enterprise 5.3 Update 7 servers. Release Notes Pharos Sentry Print Service version 3.86.12 contains the follo...
Written by
Migration Team
Updated on : 04 Mar 2024
Pharos Blueprint Enterprise: The "UNKNOWN" User, Explained
Goal: Explain what is the "UNKNOWN" user that sometimes shows up in a report from Blueprint. Environment: Blueprint Enterprise 4.2 and greater Information: The "UNKNOWN" user appears in reports from Pharos Blueprint Enterprise when a dev...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint Administrator fails to install on Windows 10
Problem: When installing the Blueprint 5.2 Administrator on a Windows 10 workstation I see the below error in the Sequencer.log file. [2017/01/01 17:36:30 P1C0C D001 T001 e Sequencer] Exception... 1) Exception Information ========================...
Written by
Migration Team
Updated on : 24 Apr 2024
LDAP -> Blueprint Syncronization
HR-LDAR-Importer is a great tool, which allows to easily and what is very import quickly prepare import file to update Blueprint database. The utility is documented and useful, but is there anything else that can make Blueprint better? Sometimes LD...
Written by
Migration Team
Updated on : 04 Mar 2024
Blueprint: Print jobs are not importing due to a PHAROSDBERROR_FOREIGN_KEY_CONSTRAINT error with the Logical Printer GUID
Environment Pharos Blueprint v3.5 Pharos Blueprint v3.6 Pharos Blueprint v4.1 Pharos Blueprint v4.2 Pharos Blueprint v5.0 Symptoms ERROR: "[PrintJobLogger.Log] SystemException thrown. - PHAROSDBERROR_FOREIGN_KEY_CONSTRAINT : "Lo...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint 5.0: Publications fail with "An error occurred while publishing data. Exception of type 'System.OutOfMemoryException' was thrown." and reports for current dates cannot be created.
Environment Pharos Blueprint v5.0.7078 Microsoft Windows Server 2008 R2 Symptoms A report cannot be generated for current dates. The latest Publication entries show a Result of 'Fail.' ERROR: "An error occurred while publishing dat...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint 5.x - The Pharos Systems Event Log service not running and will not stay in a "Started" status.
Symptoms: The Pharos Systems Event Log Service stops after a few moments after it is started. An attempt to increase logging levels or change logging settings fails. ERROR: "There was an error starting the Pharos Systems Event Log Service. ...
Written by
Migration Team
Updated on : 24 Apr 2024
Pharos Blueprint Enterprise: Integrating Pharos MobilePrint 2.1 with Blueprint 5.2 Service Pack 2.2.1
Goal: Integrate Pharos MobilePrint 2.1 with Pharos Blueprint Enterprise 5.2 Service Pack 2.2.1. Environment: Pharos Blueprint Enterprise 5.2 Service Pack 2.2.1 Pharos MobilePrint 2.1 Change: Pharos Blueprint 5.2 Service Pack 2.2.1 imple...
Written by
Migration Team
Updated on : 24 Apr 2024
Blueprint - integrated multifunction printers (iMFP)
Which multifunction printers (MFP) can be integrated with Blueprint Enterprise? The most current lists of supported MFPs are located on the Pharos website. Click here to go to the page. At the bottom of this page you will find links for each pri...
Written by
Migration Team
Updated on : 04 Mar 2024
Blueprint: Disk space requirement on SQL server to perform a Blueprint version upgrade.
Question: How much disk space on the SQL server is required to perform a Blueprint version upgrade? Environment: Blueprint Enterprise 5.0 and greater Information: During the upgrade of each job partition, the jobs data is written out o...
Written by
Migration Team
Updated on : 24 Apr 2024
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