Support Articles

Problem: When printing, the workstation receives the following error message: "Page too small to print one line. Try printing using smaller font." Applies To: Blueprint 2.0 Tracker Symptom: Print jobs sent to the newly configured network prin...

Environment: Pharos Blueprint Enterprise Administrator (any version) Symptoms: ERROR: "The Blueprint Administrator has encountered a fatal error and is about to shut down." ERROR: "There is no row at position 0." Cause: "No ro...

Introduction When troubleshooting connectivity problems between hosts, one of the most effective tools is the packet capture. Software products like Wireshark and Microsoft's Network Monitor can quickly point you in the direction towards resolution...

Goal: How do I configure Blueprint Tracker for diagnostic logging? Environment: Microsoft Windows Workstation Pharos Blueprint Enterprise Tracker Pharos Blueprint Print Scout Resolution: The Pharos Blueprint Enterprise Print Sc...

PHAROS:  Non-Pharos  Find Active Port Connections As best practice run the following to find any existing port connections: netstat -ano > netstat.txt

Article Details TitleBlueprint Enterprise: Printing from Windows 10 Apps produces two print jobs for the user.Question Problem: Printing from Microsoft Edge and other Windows Metro Apps produces two spool files. With the release of Windows 10, ...

I am receiving this error from the Blueprint Tracker Logs [2007/11/27 14:08:34 P5F0 T384 e SettingsTask] Failed to retrieve setting '1' for customer 'XXXX' from the Settings web service. (Id = 0x8007274C) A connection attempt failed because the co...

Question: How do I Update a Pharos Blueprint Enterprise License Key? Answer: The Blueprint Enterprise license key is an XML file called

Problem An application starts to become unstable or crash. A process dump, memory dump, or Windows Event Log application event implicates one of the following DLLs: 64-bit application faults AppProfiler.x64.dll pt64.dll ptm64.dll ...

It happens. You're enjoying a raspberry-flavored sparkling water, mug of coffee, or cup of tea and an email comes in from InfoSec. The subject line casts a dark cloud over the rest of your day: Security Violation Remediation: Server ITSM-VA2-BPCOLL-...

Goal: By default, the logging levels for the Blueprint server components is set to level 5 & it only logs errors only when Blueprint Server components are installed. How do I increase the logging level of it to provide more details. En...

Pharos Blueprint - Tracker and EDI Web Service tests fail with message "An unexpected error occurred on a receive" or the Secure Release Service test fails with "The client and server cannot communicate, because they do not possess a common algorith...

Environment Pharos Blueprint Enterprise Analyst 5.0 - 5.3 Goal Migrate the Analyst application to a different server with a new name. Background In some instances, it is necessary to migrate (move) the Analyst application to another se...

Product: Blueprint 3.5 and greater. Problem: I receive the following error from Blueprint Server Configuration Tool test. "Test failed. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure chann...

Background and Purpose Pharos Blueprint Enterprise utilizes Active Directory for many functions: User authentication at a terminal (iMFP solution or Omega) for copier access or Secure Release Here job release. ID card registration at a term...

When I run the Blueprint Server Configuration tool and test the server, the Tracker Web Service fails and I receive the following error on GUI “Object reference not set to an instance of an object” This error occurs when the Trackers are un...

Goal: Migrate the SQL Databases use by Blueprint Enterprise from one SQL Server to another SQL Server. Environment: Blueprint Enterprise 5.1 Blueprint Enterprise 5.2 Blueprint Enterprise 5.3 Steps: See the attached PDF. It may be ne...

Problem Depending upon the configuration of the Active Directory domain controllers, the Standard Authentication Script provided with Pharos Blueprint Enterprise may not be immediately successful, causing login attempts at devices and unauthentic...

Problem:  On our Analyst or Collector we see in the Server Configuration Tool that the Sentry Print Services test is failing. Environment: Blueprint 5.2 SP5.4 and greater. Information: The Blueprint Sentry Print Service check uses t...

When users try to release a secure print job at a Secure Release Here enabled printer, the job is not printed and remains visible on the terminal’s display. No error message is shown on the terminal’s display. Jobs submitted via a non-secure (direct...

Question: What operating systems does Pharos Blueprint Enterprise support? Answer: See the attached PDF.

The Problem A client was updating their Sentry Base software to accommodate some new SR-25 terminals that had a newer software revision on them. During the installation of Pharos Sentry Base, started by simply double-clicking the MSI file, the in...

Support The information in this article supports the following products: Blueprint Enterprise 5.3 Update 2 Blueprint Enterprise 5.3 Update 3 Problem The queue provided by the Pharos IPP Service does not include options for stapling or hol...

Environment Pharos Blueprint Enterprise v5.0 (any service pack) Pharos Blueprint Enterprise v5.1 (any service pack) Pharos Blueprint Enterprise v5.2 R1 (any service pack) Pharos Blueprint Enterprise v5.2 R2 (any service pack) Symptoms...

Introduction Nothing spoils a great weekend like a Change Request. And nothing spoils a spoiled weekend faster than running into problems during the Change.  Lately, there has been a rise of failed upgrades to Blueprint Enterprise, large...

Introduction In the course of implementing and/or expanding features and functions for the Blueprint Enterprise solution, it may be necessary to utilize more than one certificate for secure HTTP (HTTPS) communications. An example would be providing...

Symptoms Pharos Systems TaskMaster service does not start Pharos Blueprint Administrator cannot connect to Analyst/Collector The following errors can also be observed in the TaskMaster.log file: 1) Exception Information =================...

Purpose The purpose of this update is to replace the Pharos Page Counter components for the Pharos Blueprint Print Agent for MacOS. This update provides improved support for MacOS Mojave (10.14) and Catalina (10.15) by providing the Page Counter as...

Problem: When running the Blueprint server configuration the tracker service test fails. The two errors below will be seen. The error below is seen in the trackerService.log file TrackerService] Unexpected error occurred when communicating with...

Goal Generate an SSL certificate that supports Subject Alternate Names (SANs) Environment Pharos EDI Service Pharos Print Center Answer:  "Generating a Certificate Request containing Subject Alternate Names" Download the...

Introduction While the Pharos Blueprint Enterprise  Planning and Installation Guide discusses the necessary prerequisites for the Windows server, it does not provide an easy step-by-step process to install those on the Windows Server operat...

Site Monitor is an application of Blueprint Enterprise that monitors the status of printers and multi-function devices within a network. Site Monitor Operations and Features DEVICE DISCOVERY Site Monitor discovers and retrieves device information...

Problem : The Blueprint EDI Service and Tracker Web Service tests fail with the below error message. "Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'" When I use the URL of the Blueprint EDI Service ...

I need change IP Address and Hostname of a Blueprint Analyst server. How is that best accomplished with minimum system downtime? While Blueprint can use an IP address is to designate the "Server Hostname/Address" in the Blueprint Server Configurat...

Environment Pharos Blueprint Enterprise Analyst 5.0 - 5.3 Goal Migrate the Analyst application to a different server with the same name. NOTE: If you are looking for directions on how to perform a migration when the new serve...

When installing the Blueprint 3.2 Collector option I receive the following error message:   Error 1001 Unable to create an instance of the PharosSystems.Core.Project installer type à Exception has been throw by the target of an invocation à se...

Problem When attempting to log into the Konica-Minolta iMFP for Blueprint, users will sometimes get this error: and it will persist until the "Pharos for Konica Minolta" service is restarted on the affected Blueprint server. Cause This iss...

Problem: Blueprint Enterprise upgrade to version 5.3 fails due to missing .NET Core version error. Resolution: In the Blueprint Installation Guide on page 29, the prerequisite for "ASP .NET Core Shared Framework" indicates that any 2.1 revi...

Product: Blueprint Enterprise 5.0 and greater. Problem: When trying to secure a Print Queue in Blueprint using the 'Blueprint Secure Queue Configuration' tool I get the error below. Error: "Access was denied. Please rerun this application as...

Symptoms: The Pharos Systems TaskMaster Service stops after a few moments after it is started. An attempt to increase logging levels or change logging settings fails. ERROR: "There was an error while configuring the Pharos Blueprint Enter...

User cannot get the Blueprint Administrator or Blueprint Server Configuration utility to launch and/or operate correctly. There are also several messages about the Health Check not completing in the Taskmaster log. Tasks that rely on TCP port sharin...

Goal: Manage the automatically-created or redirected print queue in a Citrix or Microsoft Terminal Services session. Environment: Pharos Systems Blueprint Tracker (with or without Toner Savings) Pharos Systems Blueprint PrintScout ...

Question: How do I update the License Key for the Pharos Site Monitor application? Answer: There are two "levels" of Site Monitor.   Site Monitor Lite is included with all Blueprint installations.  It does not require ...

How do I enable logging for the Site Monitor application? Site Monitor utilizes a tool called the LogSetter. There is a shortcut to it found in the Windows Start Menu > All Programs > Pharos Systems Site Monitor > Site Monitor Log Se...

Environment Pharos Blueprint v5.0.7078 Pharos Blueprint v5.0.7085 Hewlett-Packard iMFP Terminal Konica-Minolta iMFP Terminal Canon iMFP Terminal Ricoh iMFP Terminal Sharp iMFP Terminal Lexmark eDAS Terminal Omega PS150 Ter...

Problem When securing a device for Sentry Print in Blueprint, the "Status" in Pharos Print Center says "Secured" but the device, on reboot, only has a white screen with an animated "spinner" as if it is still loading. Causes of the Problem Th...

After I install Pharos Blueprint Analyst or Collector, the installation test routine fails for both the Tracker Web Service and EDI Web Service. The message for both says "The web service test failed. Client found response content type of 'text / ht...

Problem When attempting to use an ID card to log into a Sentry Print-controlled Ricoh "IM" device (like an IM C3500 or IM C6000), the login attempt fails; the action times out. However, using user/password authentication works just fine. Cause In...

Question: In the Blueprint Administrator under the Terminals I do not have a TAB to configure the Terminal, it is missing. Environment: Blueprint 5.0, 5.1, 5.2 & 5.3 Answer: When trying to change a Terminals' settings in the Bluepri...

Introduction Pharos Blueprint received data into its reporting database via three "on ramps": Blueprint Tracker/PrintScout exports from deployed workstations and print servers Imports from the included Pharos SiteMonitor application (versio...

If I try to use the "Create Associated Terminal" to create a terminal for an existing device, it only works when the terminal type selected is "Generic." Also, if I view a previously-created terminal in Blueprint Administrator, I only see the "Setti...

How can I prevent the Blueprint 3.5SP1+ Tracker Web Service test from failing with the following error: 'The request failed with HTTP status 404: Not Found'? See attached screenshot for details on where it is in IIS6 & uncheck that option...

Problem When installing the Pharos Analyst software, installation progresses well, but I get an "Assembly install Error" dialog (see "AssemblyInstallError.jpg" below) just when the install wizard is in the "Updating data" status. When I go to the ...

During an intial install of the Blueprint 5.x Collector Server, the WCF Secure Communication service may fail its health status check.  In the Blueprint Server Configuration tool, the Enterprise Service Tester displays the error message: Unab...

Goal: Understand what affects an expired license will have on system operation. Environment: Pharos Systems Blueprint Enterprise (all versions) Resolution: When the Blueprint License expires (e.g. the expiry date is 31-Dec-2020...

Symptoms: ERROR: "Database Connection Error" Installing Blueprint Administrator on remote machine results in error Environment: Pharos Systems Blueprint Enterprise Microsoft SQL Server Cause: Installing Blueprint Administrator on...

Goal: Locating the Pharos Systems Blueprint Enterprise version and Site Code Environment: Pharos Systems Blueprint Enterprise Resolution: Product Version: Launch Blueprint Administrator (Start > All Program > Pharos Bluep...

About This document describes the changes in Pharos Sentry Print Service version 3.86.12 and implementation directions for Blueprint Enterprise 5.4 servers. Release Notes Pharos Sentry Print Service version 3.86.12 contains the following upda...

Question: Can Blueprint Policy Print restrict a print job based on file size? Answer Blueprint does not have a way to restrict the file size of an inbound print job to a Windows Print Server. Blueprint can, through the use of Policy Print, can r...

Problem: When installing Pharos Blueprint and completing the step within the Server Configuration utility, the following message appears (see example error message below):   "There was an error while configuring the Pharos Blueprint Enterpri...

Problem: When using the Windows 10 Operating System and printing from some applications I receive a Windows "Bad Image" error like below. The named DLL is part of the Blueprint Print Scout application that assists in obtaining the name of the app...

While replacing the license file "server.lic" in the OPIX directory under its required path 'C:\Program Files\OPIX\OPIXCoordinator' and starting the OpixCoordinator service, the service keeps on stopping and log in the Event Viewer the following err...

The Blueprint TaskMaster service fails to start after a reboot, causing the following error to be written to the Event Log: The Pharos Systems TaskMaster service failed to start due to the following error: The service did not respond to the sta...

I'm using Pharos Blueprint Secure Release Here (SRH). How can I make the terminal display the print job's owner on the Pharos terminal? By default, a Pharos terminal (any iMFP, an Omega PS-150, or Omega PS-200) attached to Pharos Blueprint for Sec...

Question: How do I change the location of the scheduled Blueprint SQL database backup? Answer: Before following this procedure, create the directory structure for the new SQL database backup location.  The SQL backup routine will n...

Question: How can I tell if Blueprint Enterprise is importing our HR data file or other Import data file? Information: There are several things that can be done to verify that the Import Data file is getting picked up by Blueprint Enterprise...

Symptoms "Message ID 76044" observed in Blueprint Administrator ERROR: "The element 'JobCopyLines' in namespace ' http://www.pharos.com/OutputManagement/JobContents ' has invalid child element 'CopyLine' in namespace ' http://www.pharos.c...

A Collector is reporting as faulty in the Blueprint Administrator.  The Test Results indicate the following error: "The WCF HTTP Server Communication test failed. The request channel timed out attempting to send after 00:00:00. Increase the ...

Symptoms SiteMonitor service does not start after stopping, or after a server reboot. SiteMonitor Logging service does not start after stopping, or after a server reboot. Environment SiteMonitor version 2.0.8841 Cause Pharos Syste...

Fewer words strike fear into the hearts of IT than "Windows patch" and "security advisory" do. And for good reason: it means that there is a potential out there for a previously-unknown defect, and there is enough information on its impact now that ...

Environment Pharos Blueprint v4.2 Pharos Blueprint v5.0 Pharos Blueprint v5.1 Symptoms Blueprint Server Configuration tool tests fail for HTTP  resources and there is a general Health Test fail after a minute delay. The Bl...

Symptoms: ERROR: "Could not run executable 'InstallUtil.exe'...The specified executable is not a valid application for this OS platform." ERROR: "InstallUtil.exe is not a valid Win32 application." ERROR: "Access denied." ERROR: "Exceptio...

Problem : When using the Blueprint Administrator I receive the error "75804". The full error is "The machine manager is currently busy processing another request. The machine manager is used by several application. In this case two applications ar...

Where can I obtain log files for the Opix Toner Saving application used with Blueprint? The log files for the application can be found in the paths below.   On the Server:   C:\Program Files\Opix\OpixCoordinator\Logs    ...

Problem: Why do the Tracker and EDI service tests in Blueprint Server Configuration fail with a "401" error? Information: HTTP 401.x errors (normally 401.1 or 401.3) are caused by NTFS permissions for the Application Pool identity used by ...

Every time I use the Blueprint Server Configuration utility, I get an error when testing the Web Server.    Errors:    1. The request failed with  HTTP status 404: Not Found    Or    2. Web server respon...

Problem : When I start the Blueprint Administrator I receive the following error message, "The Server is currently unavailable" (Code 75853)". Possible Solutions : Number 1 : The Pharos Administrator uses the Internet explorer proxy setting...

Question : How do I change the currency symbol that is displayed in the Blueprint Administrator and Blueprint Reports? Answer : The Blueprint services by default run as LocalSystem. This account uses the Default User profile, so changes made w...

Goal: Create an email alert for a non-System Health event (failed publication, message alert, and so on). Environment: Pharos Blueprint v4.1 Pharos Blueprint v4.2 Pharos Blueprint v5.0 Symptoms: No email alert sent for events that do no...

Goal Modify Printer Properties or change printing defaults on a Pharos Blueprint Secure Release Here queue from a client workstation. Symptoms An error message is generated when attempting to go into Printer Properties or change printing de...

Problem : When I select Devices from the Assets section or when I attempt to close a period I receive one of the following errors:    "The Model Manager is currently unavailable. Please try again shortly"  "The period end settings ...

Symptom: When using Citrix VDI solutions and Pharos Products you see some of the below behaviors. Print jobs from one user end up in another users queue Inability to print .pdf’s directly from Web Retrieval (custom application) Inability...

About This document describes the changes in Pharos Sentry Print Service to upgrade Sentry Print from the Blueprint 5.4 released version of 3.86.9 to 3.86.10. Release Notes Pharos Sentry Print Service version 3.86.10 contains the following ...

Affects: Blueprint 3.5+ Problem Logging on to Omega terminals or iMFP devices to list print jobs fails. The Blueprint Server Configuration tester reports failures for one or more of the following tests: Tracker Web Service EDI W...

When I normalize my printers using Pharos Blueprint, printers that have been remotely connected to a Terminal Services or Citrix session (e.g. a client workstation's printers that were made available in the session) become Disconnected Logical Print...

About This document describes the changes in Pharos Sentry Print Service version 3.86.12 and implementation directions for Blueprint Enterprise 5.3 Update 7 servers. Release Notes Pharos Sentry Print Service version 3.86.12 contains the follo...

Goal: Explain what is the "UNKNOWN" user that sometimes shows up in a report from Blueprint. Environment: Blueprint Enterprise 4.2 and greater Information: The "UNKNOWN" user appears in reports from Pharos Blueprint Enterprise when a dev...

Problem: When installing the Blueprint 5.2 Administrator on a Windows 10 workstation I see the below error in the Sequencer.log file. [2017/01/01 17:36:30 P1C0C D001 T001 e Sequencer] Exception... 1) Exception Information ========================...

HR-LDAR-Importer is a great tool, which allows to easily and what is very import quickly prepare import file to update Blueprint database. The utility is documented and useful, but is there anything else that can make Blueprint better? Sometim...

Environment Pharos Blueprint v3.5 Pharos Blueprint v3.6 Pharos Blueprint v4.1 Pharos Blueprint v4.2 Pharos Blueprint v5.0 Symptoms ERROR: "[PrintJobLogger.Log] SystemException thrown. - PHAROSDBERROR_FOREIGN_KEY_CONSTRAINT : "Lo...

Environment Pharos Blueprint v5.0.7078 Microsoft Windows Server 2008 R2 Symptoms A report cannot be generated for current dates. The latest Publication entries show a Result of 'Fail.' ERROR: "An error occurred while publishing dat...

Symptoms: The Pharos Systems Event Log Service stops after a few moments after it is started. An attempt to increase logging levels or change logging settings fails. ERROR: "There was an error starting the Pharos Systems Event Log Service. ...

Goal: Integrate Pharos MobilePrint 2.1 with Pharos Blueprint Enterprise 5.2 Service Pack 2.2.1. Environment: Pharos Blueprint Enterprise 5.2 Service Pack 2.2.1 Pharos MobilePrint 2.1 Change: Pharos Blueprint 5.2 Service Pack 2.2.1 ...

Which multifunction printers (MFP) can be integrated with Blueprint Enterprise? The most current lists of supported MFPs are located on the Pharos website. Click  here  to go to the page. At the bottom of this page you wil...

Question: How much disk space on the SQL server is required to perform a Blueprint version upgrade? Environment: Blueprint Enterprise 5.0 and greater Information: During the upgrade of each job partition, the jobs data is written out o...