---
title: "The Uniprint Pharos Administrator fails to load and open."
slug: "the-uniprint-pharos-administrator-fails-to-load-and-open"
updated: 2024-03-19T13:06:38Z
published: 2024-03-19T13:06:38Z
canonical: "kb.pharos.com/the-uniprint-pharos-administrator-fails-to-load-and-open"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The Uniprint Pharos Administrator fails to load and open.

### Problem:

When open Uniprint Pharos administrator, I get "MMC Cannot initilize the snap-in" message and it crashes then closes.

---

### Resolution:

As there are a number of reasons a span-in may fail to initialize below are a few methods to try to resolve the isssue. **Method # 1:** Make sure the Target field goes to the right path

1. Check the shortcut being used to run Administrator – eg from the task bar or desktop or wherever it is run from
2. Right-click the shortcut - this shows ‘Pharos Administrator’, if you then right-click the next Pharos Administrator that is brought up, it will give you a ‘properties’ option.
3. Open Properties and select the contents of the ‘target’ field in the shortcut tab – copy from the target field and paste into notepad. It should look like this: “C:\<pharos install>\bin\AdminLauncher.exe” C:\Windows\system32\mmc.exe -32 AdminConsole.msc

**Method # 2**: Run installutil.exe command

1. Open command prompt with elevated rights
2. Browse to <installed drive>:\Program Files *x86)\Pharos\Bin
3. Run below command c:\Windows\[Microsoft.net](http://Microsoft.net)\framework\v4.0.30319\installutil.exe pharossystems.administrator.dll

**Method # 3:** Uninstall Pharos administrator, delete Newtonsoft.json.dll file, and reinstall Pharos administrator

1. Go to Start menu > All Programs > Pharos > Uninstall Pharos and uninstall Pharos administrator
2. Browse to <installed drive>:\Program Files *x86)\Pharos\Bin
3. Delete Newtonsoft.json.dll file
4. Reinstall Pharos administrator

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