---
title: "Tracker install error: \"The application or DLL C:\\WINNT\\system32\\OLE32.DLL is not a valid Windows image.\""
slug: "tracker-install-error-the-application-or-dll-cwinntsystem32ole32dll-is-not-a-valid-windows-image"
updated: 2024-04-01T13:23:47Z
published: 2024-04-01T13:23:47Z
canonical: "kb.pharos.com/tracker-install-error-the-application-or-dll-cwinntsystem32ole32dll-is-not-a-valid-windows-image"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracker install error: "The application or DLL C:\WINNT\system32\OLE32.DLL is not a valid Windows image."

The following error occurs when installing the Tracker:

"The application or DLL C:\WINNT\system32\OLE32.DLL is not a valid Windows image. Please check this against your installation diskette."

---

This error occurs when installing the Tracker on Windows 2000 or Windows XP after applying Hot Fix 11 to Blueprint 3.1 or Hot Fix 3 to Blueprint 3.2, and where the following registry value is set to 1:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\NtfsDisable8dot3NameCreation

If this error occurs, you must take the following steps to correctly install the Tracker:

1. Cancel the installation.
2. Find and delete the file **wodFtpDLX.dll** (located in **WINNT\System32** or **Windows\System32**).
3. Run the install package again.

**Note:** If you continue with the installation after receiving this error, the Tracker will not function. You must uninstall the Tracker, then delete the file mentioned above and re-install the Tracker.

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