---
title: "Troubleshooting Print Scout Install Failures Caused by Deployment Path or Missing Package Content"
slug: "troubleshooting-print-scout-install-failures-deployment-path"
description: "Resolve Print Scout installation issues caused by shared paths and missing files with our step-by-step guide for successful SCCM deployment."
status: "new"
updated: 2026-09-02T04:07:59Z
published: 2026-09-02T04:07:59Z
canonical: "kb.pharos.com/troubleshooting-print-scout-install-failures-deployment-path"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Print Scout Install Failures Caused by Deployment Path or Missing Package Content

### Overview

Print Scout installation can fail when the deployment package is launched from a shared, invalid, or incomplete path and the installer cannot access all required package content.

### Symptoms

- SCCM deployment fails during installation.
- The installer reports that `PrinterDriver.zip` or another required file is unavailable.
- Installation works when run locally but fails when deployed from a shared location.

### Cause

This issue can occur when the deployment method or source path prevents the installer from resolving all required package files correctly.

### Resolution

1. Download the latest Print Scout package from the Pharos Cloud portal.
2. Extract the full package to a local folder on the target workstation or test device.
3. For **custom installations only**, confirm all required package contents are present, including `PrinterDriver.zip` if the package expects it.
4. Run the installation locally to verify the package succeeds outside the shared-path deployment workflow.
5. If the local install succeeds, review the SCCM package source, content distribution, and execution path to ensure all files are available to the installer during deployment.
6. Repackage or redistribute the deployment if necessary, then retry the install through SCCM.
7. If the issue continues, enable MSI verbose logging in the deployment so the failure can be reviewed in more detail.

### Notes

- Running the installer from a local path is preferred and can avoid path-resolution problems seen with shared locations.
- This article should not describe the older 8.2.x registry-remnant issue as a current supported-product troubleshooting path, because that behavior was fixed in Print Scout MSI 8.3 and later.

### Validation

- Confirm Print Scout installs successfully on the target workstation.
- If applicable, submit a test print job and verify expected operation after installation.