---
title: "Unable to log on to Pharos Administrator because the server IP address was changed"
slug: "unable-to-log-on-to-pharos-administrator-because-the-server-ip-address-was-changed"
updated: 2024-03-19T12:09:13Z
published: 2024-03-19T12:09:13Z
canonical: "kb.pharos.com/unable-to-log-on-to-pharos-administrator-because-the-server-ip-address-was-changed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to log on to Pharos Administrator because the server IP address was changed

Unable to log on to Pharos Administrator because the server IP address was changed

---

If you have already changed the IP address on the machine and can’t log on to Administrator:

  

Start SQL Query Analyzer, select the Pharos DB and then run:

Select * from servers

This query should give the details of the server machine including the IP Address. Run:

Update servers set IP_address = ‘192.168.2.238’ where server_id = 1

(Replace the IP address and server_id number with appropriate values)

Then go to registry and check Database Server (Host Name) and Database (Server Name) both have server by name, or change the IP address (if IP Address is used in there). Stop and restart the Pharos services.

## Related

- [Is a static IP address required for the Blueprint Collector/Analyst?](/is-a-static-ip-address-required-for-the-blueprint-collectoranalyst.md)
- [Changing the IP Address and Hostname of a Blueprint Analyst server.](/changing-the-ip-address-and-hostname-of-a-blueprint-analyst-server.md)
- [Changing the Pharos Uniprint Principal Server IP Address](/changing-the-pharos-uniprint-principal-server-ip-address.md)
- [Disabling Pharos demo mode on a Canon iMFP with an unknown IP address.](/disabling-pharos-demo-mode-on-a-canon-imfp-with-an-unknown-ip-address.md)