---
title: "Uniprint: Package count showing as N/A on Uniprint web page"
slug: "uniprint-package-count-showing-as-na-on-uniprint-web-page"
updated: 2024-04-15T13:08:49Z
published: 2024-04-15T13:08:49Z
canonical: "kb.pharos.com/uniprint-package-count-showing-as-na-on-uniprint-web-page"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uniprint: Package count showing as N/A on Uniprint web page

### Symptoms:

- ERROR: Automation server cannot create object
- ERROR: Package count showing as NA
- Cannot display packages
- Cannot display modules

### Environment:

- Microsoft Windows Server 2008
- Microsoft Windows Server 2008 R2
- Pharos Systems Uniprint Suite

---

### Cause:

Invalid settings for ASP and the DefaultAppPool preventing the Uniprint website from working.

### Resolution:

Within IIS Manager:

1. On the Default Web Site > ASP option > Set 'Enable Parent Paths' to True.
2. On the DefaultAppPool Set allow 32bit apps for the app pool.
3. Restart the DefaultAppPool

## Related

- [Page Counter does not track n-up document feature (multiple pages on one page)](/page-counter-does-not-track-n-up-document-feature-multiple-pages-on-one-page.md)
- [Pharos Cloud Infrastructure Upgraded To Remove Vulnerability to Meltdown/Spectre.Other Services Not Directly Vulnerable. - June 2020](/pharos-beacon-infrastructure-upgraded-to-remove-vulnerability-to-meltdownspectreother-services-not-directly-vulnerable.md)
- [How to remove all the Transactions associated with a Printer.](/how-to-remove-all-the-transactions-associated-with-a-printer.md)
- [Uniprint Notify fails on Windows 10 Build 1909](/uniprint-notify-fails-on-windows-10-build-1909.md)