Uniprint Support Articles

There are 2 independent Uniprint environments, i.e. 2 different principal servers and databases.  Most users are confined to either one, but there is a subset of users who want to interact with both environments.  However, ...

On newer HP Printers (most models that use an EIO card, and a few of the newest MIO cards) you can actually print to an embedded binary PostScript interpreter. When you create an LPR port, rather than using a printer name of RAW, use a printer name ...

Why do I sometimes get two Pharos PopUp dialog boxes when I print from Internet Explorer? When printing from a web page that uses html frames, it's possible that Internet Explorer Print Options are set to print "All frames individually"....

All print jobs sent to a queue are being deleted, and an alert is created for each job with the following message: Print job arrive error on job '[jobname]': CJobCostMethodsLoaderBase::GetDefaultPerJobCost Couldn't find Method '' How can this be...

Problem: Printing straight text (from LPR) through Unix is not working correctly. Assumption is that the printer is not recognizing the line-feeds properly. Cause: This problem has been observed against text jobs from certain UNIX OSes which sen...

The screen on the Pharos Station flickers and the Microsoft desktop remains. The pstation.exe can be seen running in Windows Task Manager (only one copy). Can be stopped and restarted, no change (even rebooted PC). The Pharos Station is communicat...

Symptoms: ERROR: Automation server cannot create object ERROR: Package count showing as NA Cannot display packages Cannot display modules Environment: Microsoft Windows Server 2008 Microsoft Windows Server 2008 R2 Pharos Syst...

How can I reset the Grant back to its initial value and the user quotas? We have a Cost Center set up as a grant that has a "budget" of  x dollars and each user that is assigned to be able to use that CC has a quota.  The new fiscal ...

Goal: Move the Secure Release Service (SRS) JobStore location (directory) Environment: Uniprint 8.3 Uniprint 8.4 Uniprint 9.0 Uniprint 9.0 R2 Resolution Make a backup copy of the SRS program files directory.   &nb...

When I browse to the Web Packages web site I receive the following error in my browser: "error 006~ASP 0177~Server.CreateObject Failed~800401f3" Re-installation of the Pharos Uniprint Web Components will resolve this problem.

How to modify the Queue Station to display Logon ID, not Alias. SignUp Vx3 and later: Add the parameter &ShowLogonId to the end of the Queue Station URL, e.g. http://myserver/SignUp/QueueStation.asp?branch=Branch1&ComputerGroup=Group1&...

Question : What steps do I need to clone an all-in-one Uniprint server? Answer :  Power off the server. Clone the computer using the mechanism of your choice. Presuming this is a Virtual Machine, disable the NIC before po...

Print Service updates are cumulative. This update includes the previously released Print Service 9.2.10000.194 plus new fixes and improvements. Before You Start This hot fix should be applied to installations using Uniprint Suite 9.2. In...

Error : When installing the Pharos Database I receive the following error "Corrupt install File!" right after trying to enter the SQL Server 'sa' password to begin the installation. Resolution : The error can occur when the SQL ...

The refresh rate can be adjusted by changing the value of the kQueueCacheSeconds constant in the file QSUtility.asp, which should be located in Inetpub\wwwroot\SignUp. The value of this constant is the number of seconds between queue refreshes.

I recieve the following error when installing the Pharos Database and Database services on Windows 2008 R2 after installing SQL "Corrupt Installation Files" You recieve this message because you have not yet rebooted the server after installing SQ...

Goal Restrict print release for some devices to specific users. Environment Pharos Systems Uniprint Suite 8.3 Pharos Systems Uniprint Suite 8.4 Pharos Systems Uniprint Suite 9.0 Pharos Systems MobilePrint 1.3 Pharos S...

What is the process to make UPD work with Pharos Uniprint? Pharos 8.0 and 8.1 The Pharos 8.x versions have been tested against the HP UPD and is confirmed as supported by these Pharos product release. Pharos Uniprint creates two printer object...

No Value Configuring Compatible Queues The Compatible Queues feature allows users to submit print jobs to a queue on one print server and release the same jobs from a different print server. In order for Compatible Queues to work the following s...

When upgrading Pharos, do I have to upgrade through each version of Pharos to get to the latest version? No. The Pharos upgraders can upgrade most older versions to the current version, so you only need to upgrade once to get from your current ve...

When opening the Pharos Help from a remote location, e.g. a network drive, no Help topics are visible - clicking on an entry on the Table of Contents or Index fails to open the selected topic. This is a consequence of installing Microsoft security...

SignUp offers three reservation modes: Immediate, Queued and Scheduled. As of SignUp Vx2, any combination of reservation modes may be offered at a site; however, issues arise when certain combinations are used. This document describes the consequenc...

How can I change Informed Print messages to use a different currency format? After changing the Regional Settings for Currency, clients still receive Informed Print messages with the original format. The Pharos services by default run as LocalSyst...

Print Center updates are cumulative. This update includes the previously released Print Center 5.0.22 plus new fixes and improvements. Before You Start This hot fix should be applied to installations using Uniprint Suite 9.2. The Print Center an...

The backup process SQL Server 2008 doesn't work with Pharos. It fails with a error stating that "truncate only" is not a valid option. It's a deprecated command. Microsoft removed the "truncate_only" option from SQL Server. Microsoft recom...

How do I diagnose and log packages? The package creator produces debug logs using standard Pharos logging. Use the Log Setter utility (available on the Pharos CD at tools\utilities\logsetter) to configure and activate logging for the package creat...

After installing the latest version of the Pharos Mac Popups using an Administrative account, local user accounts on the Mac are not able to use the popups to print. Pharos Popups do not appear. By default some local accounts disable popup and ...

Problem: Unable to change the print driver associated to a Queue in the Pharos Administrator, there is no driver listed anymore. Cause: The Windows Printer Object was deleted from the system. Solution: Add the Windows Printer Object back wi...

Will the Signup Client be supported on the Intel Mac platform in the near future? The current Pharos SignUp Client for Mac OS X will only function on Macs based on the Power PC processor. When transitioning the Mac to use Intel processors, Apple...

When upgrading Uniprint I receive an error message "You need 42 GB available free space" This issue is caused when the database is unable to grow because it believes there is no space available. The solution is to rebuild indexes within the...

Question: When the Pharos system is operating in an offline mode does the Pharos Offline Proxy store transaction information in an encrypted format? Answer: Yes. The information stored by the Pharos Offline Proxy is encrypted.

When I build the Pharos Package files they fail to build and do not appear or appear with a zero file size on the Uniprint Web Site. Cause: It is likely this is because the Spool Queue name has a special character such as / or ; which is n...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.1 with Service Pack 3. The Print Center and API update will affect the use of Print Center for the time it takes to perform the update. This should only tak...

When navigating to the Uniprint Packages Web Site we see the error "While attempting to show the package list, automation server cannot create object", how can we see the packages? This is due to a configuration in IIS7 wherein the Installer was n...

Question: We are using Pharos MobilePrint with Uniprint and would like to modify the email messages that get sent back to users. Information: You can modify the content a bit further by modifying the files located in the below directory. "C:\Pr...

Question: How can I remove a computer from the Updater Service (host) list that once had Pharos Administrator on it?   Answer: To remove the computer from the list you can open the Pharos Administrator and navigate to the Syst...

Printing from Adobe Illustrator, the color setting in the driver is not detected and print jobs are not charged by Pharos as color print jobs.  This is a known issue with Adobe Illustrator, whereby Adobe Illustrator determines the color se...

Environment: Uniprint Print Center most versions Problem: Why does My Print Center return me to the logon screen when selecting any menu item? Reason: A version mismatch between the Pharos Print Center Web component and the Pharos Secure ...

Why does the Uniprint database need to run in SQL Server compatibility mode? Uniprint runs in compatibility mode of the lowest SQL Server version that we support. There are slight nuances in how different versions of SQL Server ...

When trying to login to the Signup nerver center I am not seeing any branches showing and trying to login returns no error and web page does change. How to configure Uniprint Web services on a Remote IIS server after installing the Pharos Web compo...

Mac 10.8 Error:

Server components need to all be the same version.  How can this be verified? This can be easily checked by looking at the Pharos key in the Windows Registry. Run regedit and find the entry: HKEY_LOCAL_MACHINE\SOFTWARE\Pharo...

Problem: When I open the Pharos Help File the information is not displayed. Answer: This turned out to be caused by the C:\Program Files (x86)\Pharos\Help\Pharos.chm file being Blocked by Windows. Unblocking the pharos.chm file resolves t...

Is Pharos Print Center compatible with Microsoft Surface Windows RT clients? Print Center 1.6.2 is compatible with clients running Windows RT 8.0 and 8.1 on Microsoft Surface.  Uploading files and releasing jobs are supp...

No, it cannot. The Pharos server expects a direct connection from the client printing the job.  If and when a sub-client who is piggy-backing off of a properly connected client prints, the correctly connected host Mac will get the Popup r...

How many copy lines can be configured for Pharos-controlled copiers? Pharos Solution Suite 7.2 and earlier supports a maximum of eight copy lines. If more than eight are configured, only the first eight will be used and the rest will be ignored...

Warning: Blocked Files Depending on how and from where a file has been copied to the target machine, it may have been 'Blocked' by Windows. Trying to install or update Pharos (or any software) using blocked file(s) will most likely prevent t...

Is it possible to utilize Pharos PopUps outside of our Windows Domain? This is normally not possible.   Uniprint was designed with a Domain or Enterprise environment in mind.   When building the PopUp package, it's built with the server...

Informed Print is one of the new features of Uniprint 7.2 which enables Uniprint to notify users of the cost of their print jobs at the time they are printed, by displaying a message to the user on their client workstation.

Maple will not run when Pharos Popups are installed. This is confirmed to work with Maple 13 and 14. For any computer running Microsoft Windows with a Gigabyte of RAM or more and with Maple 10 and Pharos Popup software installed, the following ch...

Pharos 7.1 Popups fails with the error message: "can not start user interface" after I set up an Integer-type Question. This is a known issue in Pharos Uniprint 7.1 and will be fixed at the time of the next product release. Customers should use a...

Problem: Where, on the Mac and Windows OS's, can an alternate Print Job Owner be defined in the event that we wanted to override the default behavior without having to ask the jobowner popup question and the site doesn't use Pharos SignUp? ...

Print Center updates are cumulative. This update includes the previously released Print Center 5.0.26 plus a security update. Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. The Print Center and API upd...

This update addresses known issues with Uniprint 9.2 Popup Client packages and should be applied to all machines running the Uniprint Administrator application. Installation To apply the update: On each Pharos Administrator machine, copy the ...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.1 through to 9.1 Service Pack 3. The update will affect the use of Nerve Center for the time it takes to perform the update. This should only take a few minut...

Before You Start This hot-fix should be applied to installations using SignUp 9.2. This should only take a few minutes to complete. Installation The update affects the Pharos Database and should be applied to the SQL Server machine runnin...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. The update will affect the use of Nerve Center for the time it takes to perform the update. This should only take a few minutes to complete. Installatio...

Goal Understand which versions of MobilePrint are compatible with Uniprint and vice-versa Resolution Below is a list of MobilePrint releases and their compatible Uniprint releases MobilePrint 1.2 Uniprint 8.3 General Release...

Print Center updates are cumulative. This update includes the previously released Print Center 4.11.23 plus an additional security update. Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. The Print Cente...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. Installation The update affects the Uniprint EDI Service and should be applied to all machines running the EDI Service. The EDI Service is offered as ...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.1 with Service Pack 3. Installation The update affects the Uniprint EDI Service and should be applied to all machines running the EDI Service. The EDI Se...

Does Pharos Uniprint support tablet computers? Pharos Uniprint does not currently support tablet computers. Pharos regularly updates its support for products and configurations. This article will be updated as support for products changes; please...

Introduction In the age of mobile, we're all thumbs (unless you have a wicked-clear voice and can never befuddle Siri or Google's attempts to transcribe your mutterings). And while thumbs are awesome things (and bilateral rotating shoulder cuffs; a...