Uniprint Support Articles

Unable to start Pharos License Server service: error "Failed to start listener." When trying to start the Pharos License Server service, it fails with the error "Failed to start listener." The Pharos License Server log shows the error "Soc...

Environment Uniprint Suite 8.2-9.0 Symptoms ERROR: "General network error. Check your documentation." ERROR: "SQL logic error or missing database table DataCache has no column named RequestKey." Pharos Popup Service stops during nor...

Question: Is there a way to display "Printer Temporarily Out of Order" on the Omega terminals (PS-150, PS-200 & PS-200ET), iMFP terminals, or Release Station easily? Information: This is actually very easy. All you need to do is c...

Challenge: Some customers have a requirement to relocate the Pharos Updater Service, package and log file folders to a drive other than C:. Eliminating the chance for drive space issues on the operating system drive. Solution: The fol...

Why does Windows Defender (formerly Microsoft Antispyware) detect malware after installing the Pharos Popup Client? Windows Defender (formerly Microsoft AntiSpyware) reports a file used by the Pharos Popup Client as the Rivarts.A trojan. The ...

Problem: Uniprint Pharos Updater Service is not seeing the Pharos Print Center update or that the PharosAPI has an available update. Troubleshooting: In the Pharos Updater Services log file you might see the below lines that include the...

Problem: How do I resolve the following failure in the Popup Client ControllerLog when installing the Popup Client on a Windows 2016 Server? [CRunModule::CRunModule] Create: cmdline = ""C:\Users\ADMINI~1\AppData\Local\Temp\3\Pharos\...

What is the Application Data folder for the Secure Release Service used for? Uniprint 8.3 Secure Release Service Application data folder Print jobs waiting to be released by the user are no longer held in a Windows printer object. They a...

You receive the following error message when attempting to connect to the EDI.( http://localhost/PharosEDI/EdiService.asmx ) Image Attached: Steps to fix issue: Go to IIS / Applications Pools Right-click DefaultAppPo...

Why does my PC Pharos Release Station slow down over time? The most likely reason is that the user who has launched the PC Pharos Release Station does not have permission to write to the directory that the Pharos PC Station is configured f...

How are Pharos Popup Packages created? How are Windows client install packages created? Answer 1) During the package creation, what paths do the files take? The driver files are obtained from the Pharos Print Server. That is, th...

When installing a Pharos Uniprint package, I get the error "AddPrintProcessor failed with error = The parameter is incorrect." Why is that, and how can it be fixed? Cause This occurs because the print processor defined for the package is no...

When configuring a PC Station to work with an ITC 1500 Card Reader, the PC is not able to communicate/connect to the Card Reader. How can I resolve this?   Several things need to be configured on the card Reader device in order to com...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. The Print Center and API update will affect the use of Print Center for the time it takes to perform the update. This should only take a few minutes ...

We are seeing an error in the system event log when the Uniprint EDI Service has stopped, "The process cannot access the file because it is being used by another process.". The Default Website in IIS was stopped and when trying to restart it we...

How do I manually remove 8.x popups ? These steps must be carried out in the order described below: Stop the Pharos Systems ComTaskMaster service. Check task manager for an executable called popnet.exe (if it is running stop it) ...

Environment: Uniprint 8.3 and greater. Problem: When I run the Pharos Reports application it will either prompt me with a message about ex ceeding the number of unmanaged devices or will not run because I have exceeded the number of u...

Uniprint 9.1 Print Center Update 4.8.6 Print Center updates are cumulative. This update includes the previously released Print Center 4.8.4 plus new fixes and improvements since Service Pack 2. Before You Start This hot-fix should be appl...

What are the Differences Between Several Universal Printer Solutions? ** THE MENTION OF UNIPRINT In This Article is not related to our Pharos Uniprint Product ** ** Original article can be found here along with several White Paper Links at th...

How do I enable Debug level logging for the Pharos API (PharosAPI)? If you wish to see enable additional debug logging for the Pharos API component you will need to edit its configuration file called "PharosSystems.API.config". This file is loc...

When you run the EDI Verification Tool you receive the following error "XML document must have top level element" Clients should use the following steps to determine the problem and associated resolution Internet Informati...

Question: How can I configure the Pharos PC Station Logoff Password to be blank? Answer: Important Notes: The password can not be set to blank from within Pharos Administrator. This is a deliberate limitation of Pharos...

Problem: My iOS Device is not connecting to the Pharos Print Center application. Information: This is due to the SSL Certificate being used on the Uniprint server running the Pharos Print Center application. Apple requires that the SSL...

How to determine which version of the Pharos Page Counter installed in Uniprint? Open Windows Explorer and navigate to the installed directory of the Pharos application and locate the executable pcounter.exe, right click on the file, select pro...

How do I enable logging on the Mac SignUp Client? On the Mac SignUp Client: Open up /Library/Preferences/com.pharos.signup.plist in a text editor Add the line "Client Logging Enabled", changing the value from 0 to 1 Reboot the ...

Question : What methods are used by Pharos Uniprint for job costing? Information : Job Costing Overview Costing is the process of working out how much a print or copy job is worth, based on factors like the number of pages ...

I receive the following error message when installing Popups: "Error: Failed to initialize PsInst32 DLL: Unable to get a list of ports: The operation completed successfully" Run the PopupModule.exe module. Make the initial registry m...

Unable to Install Popups, received error message "unable to add print processor" Manually remove the 9x Popups for Uniprint 6.0 using the following commands: Open the registry and locate the following key: HKEY_LOCAL_MACHINE\Software\...

We are seeing an issue when printing from a Mac client machine that is managed by a Mac Server. We are seeing the message "Deleted Print, Reason: Job disallowed by Uniprint" in the Alerts on the Pharos Server and the print job from the Mac never pr...

A PDF or PowerPoint document with multiple slides or "pages" per page that is printed page counts and charges for the total number of slides or "pages", rather than the actual pages that are printed out. The problem will be the document has 5,...

Whenever a user tries to run Pharos Remote, they get the error: "Cannot start Pharos Remote. Socket operation on non-socket." This error can occur when the application believes the service file is missing. Run FileMon to make sure you a...

When I try to view the recent activity for a user in Pharos Remote, I get a 500 error with the message "Object reference not set to an instance of an object". How do I fix this? When applying Pharos 8.0 Hot Fix 4, the transaction_li...

Question: How to customize the Pharos Print Center Help link? Answer Starting in Uniprint 9.0 R2 General Release the Pharos Print Center "Help" link in the top right hand corner of the web page can now be customized to use a custom ...

I was curious if the server components for Pharos Uniprint 8.0 and/or 8.1 are supported on Windows Server 2008 R2 (64-bit). The Pharos 8.1 CD image contains a "Documents" folder that contains both an "Upgrade Guide" and a "Planning and I...

Does Pharos support the latest Windows service pack, hot fix or update? Pharos products support the current set of Windows service packs, hot fixes and updates at time of release unless otherwise specified. Pharos does not QA each Windows update ...

Question: How do I configure a Pharos PC Station to not display the User's balance? Answer: Create the following registry value on the Pharos Station with a value of 0. HKLM\SOFTWARE\Pharos\Station ShowBalance REG_DWORD If the value for this k...

How do I install xp_encrypt? Pharos Systems supplies an extended stored procedure that can be called using T-SQL to encrypt passwords into the form used to store them in the database. The extended stored procedure, XP_Encrypt.dll, can be obtained ...

How is the IMAP E-Mail account for Mobile Print suppose to be setup on the Exchange Server? The First Item is that the User Login Name (Account.jpg) and the Alias (ExchangeGeneral.jpg) have to be the same. The Second Item to configure is that of ...

Keyboard Characters to NOT use for Pharos passwords Below are a list of keyboard characters to avoid when creating passwords in Pharos. Or, when using Pharos Logon Plugins for authentication. Uniprint 7.2 - 8.2 Uniprint 8.3 ...

Problem: Updater service already downloaded newer version of the ".nupkg" file for Pharos Adminisrator application and there is an "Install" button available. But when I click Install, close Pharos Administrator then re-ope...

Symptom: Windows 10 Build 1909 no longer displays the System Notifications produced by the Uniprint Popup Client in the "Action Center" (Windows System Tray notifications). If the user logs out then back in again to the OS those missing Notify...

Problem: After an recent upgrade of the Uniprint software the Pharos License Server Service shows in the Pharos Administrator as below with the message "Unable to determine status" The License Server Service, by design does not show in the ...

Problem : When applying a new or updated license key to Uniprint I receive a CRC Check Failure error message like below. Resolution : Please contact Pharos Support so we can work with you to help obtain a new License Key. The license file CR...

Question: How to modify the log file options on an older style Pharos Customer Service Kiosk? Answer: The configuration for the logging mechanism is located in the file "CustomerServiceKiosk.exe.Config" which is in the below directory. 32-bit...

Is it possible to change the Nerve Center timeout so that staff can remain in session longer? There are no settings within the Pharos Software to change this timeout. However, the Nerve Center is an ASP application and Microsoft IIS has...

Is there a way to configure the Signup Client so that it boots back into Windows, without uninstalling the Signup Software? Yes, log in as the system administrator and can edit the following Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Win...

Question: Prior to 9.0 R2 renaming a plain Uniprint or Signup server that did not have PrintCenter installed was a relatively simple affair.  With the advent of the Updater service, the system now creates a certificate for the updater ser...

Problem: When you try to run the Package Builder to build an Install Package you receive the below error: "Error while trying to execute packagecreator\PackageBuilder.exe: %1 is not a valid Win32 application"   Answer: ...

The following error is seen in the Event Log: Source: PSDatabaseSvr Category: (None) Type: Error Event ID: 4000 User: (None) Computer: (the name of the Pharos Server) Description: Caught a general error with message '[CReaper::On...

Setting Up Job Cost Methods Costing Type Job Cost Methods calculate job costs in one of two ways: Attribute Costing  - this type of costing calculates the cost of a job based on the number of pages in the job and any special attributes ...

How can I use external authentication with Pharos Remote? The Pharos Remote bank does not correctly provide the standard "User level" parameter to executable logon plug-ins. This causes standard Pharos plug-ins (e.g. the ADLDAP or LDAP plug-ins) t...

I know about the ConfigDir reg key for Windows clients, but how do you confirm and/or modify where the bin files are stored on a Mac? This can be configured by modifying the "com.pharos.signup.plist" located in the /Library/Preferences folder. T...

Question : Is there a command line tool to Enable/Disable the Mac Signup Client software on a Mac. Answer : There's a tool bundled into the Setup Assistant called SignUpEnabler that can be used to disable the authentication for you.  It ...

The "aspnet_wp.exe" process takes up to 90% of theCPU Resources all the time. I am seeing tremendous amounts of lines in the log looking like: First-chance exception at 0x77e4bee7 in aspnet_wp.exe: 0xE0434F4D: 0xe0434f4d. Additionally, many refe...

Sometimes, it appears that load balancing always prints to one printer over the other, even if one printer is already in use. How does Uniprint determine load balancing? When printers have the same weight (as determined by the value for "Speed"...

Problem: How to move Printer Queues to a new Print Server Applies To: Printer Queue / Pharos Print Server Solution: The printer queues can be moved manually by running a SQL script. Steps to run the SQL script: Install the Pharos Print Ser...

Confirm that the registry key “One Duplex Page Mod” is set to 1 (this is the default value) - this will ensure that single page duplex jobs have their attributes modified to remove the duplex attribute (e.g. [1, A4, duplex] becomes [1, A4, simplex]...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. This update should only take a few minutes to complete. Installation The update affects the Pharos IPP Service and should be applied to all machines ru...

The Pharos transaction log file (pharos_log.ldf) should be 30 MB. Incorrect settings in SQL Server can cause this file to grow much larger, and as a result cause problems. To correct an oversized Pharos transaction log follow these step...

Information: Sensitive communications between Pharos servers and clients are encrypted. The attached document describes the various encryption methods used by the Pharos Uniprint system. See the attached Pharos TechNote.

Question: When deleting packages from the Pharos Administrator, they do not delete from the Uniprint website. Answer: Open Pharos Administrator and select one of the remaining packages, select the "Build Package" button from the Actio...

While each new version of Uniprint brings new features to meet the growing and changing needs of customers, some features have been changed or deprecated to make way for new functionality. Following are a list of significant Database changes and alt...

When trying to run the  LDAPLogin.exe on a 64 bit Windows Server 2008 box and I get this  error: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or us...

The following article describes when you should use the Change Control button in the Pharos Administrator to initiate a change or system update. Clicking the Change Control button propagates information from the Database to all Pharos ...

Problem: Alert code 29009 - "License Server declined '%1' license limit" Applies To: Pharos License Limit Cause: Too many of the given resources have been used e.g. Printers, Print Services, or Print Pages. Your license for this par...

Will the Jamex USB device work with Pharos? Jamex has released USB versions of their coin box and cash card reader. Jamex should have supplied information to you on setting up and configuring a Virtual USB to COM port mapping. Special softwa...

Question : Why am I not able to print certain paper sizes using MobilePrint? Answer : In this example, the user was not able to release A4 paper through Print Center or other Release Stations. It was found that the "Device" in Unipri...

Problem: SignUp is configured with LAN accounts authenticating against Active Directory. Authentication is failing against the Active Directory. We have set up user rights with the below options. log on as a batch job log on loca...

When using the Pharos Uniprint LDAPLogin.exe plug-in it seems to fail almost immediately when using Secure LDAP (LDAPS) but doesn't fail when using non-secure LDAP. We see the below error. ldap_simple_bind_s() using rootDN failed.   Una...

The following article explains the Automated Package Update Module and its operation. Operation When  a new package is created, the Uniprint Web Site manifest.xml file is updated to reflect an update or change . If the...

How do I distribute install packages? Distributing and Using Packages Once created, packages are distributed to client PCs by whatever means you prefer, although it is assumed they will be made available at a shared location, so that users ca...

Error on releasing a job at a Print Station: "Error creating destination job. Handle is invalid." Cause: The printer is set to print using SMB rather the LPR. Solution: Set the printer to print using LPR.

Users successfully log on to a terminal, but the terminal fails to display some or all of the print jobs they were wanting to release. Possible causes of this problem are: An error at the employee’s workstation may have meant that the job was...

Jobs printed to the Secure Release Here system are not printed out at the printer. Possible causes of this problem are: The employee may have printed to a secure queue when they thought they were printing to a non-secure one. They will be wai...

I am installing the SignUp Client on a PC that has Deep Freeze installed. The Pharos Installation and Configuration manual states that when the Pharos installers detect the presence of Deep Freeze, they display a screen that allows me to enter ...

Environment Pharos Uniprint v9.0 Pharos Uniprint v9.1 Pharos Uniprint v9.2 Symptoms Jobs are not successfully sent to printer. Job titles at terminal do not match job name. Cause In Pharos Uniprint, print jo...

When I credit a users account the amount shows as much greater than it should. (for instance 10,00 shows as 10.000.000,00) Cause: If the Pharos Server was built on a Non-English OS, and then changed to English US, this will occ...

Symptom: When I try to login to the SignUp Nerve Center I get the below error. "There is a problem with the page you are trying to reach and it cannot be displayed."   Cause: There is a chance that "Enable Session State" is ...

Does the Pharos Uniprint Suite support MacOS 10.7 (Lion)? The Uniprint Suite provides for several applications that may be installed onto a computer running MacOS 10.7.  These include: Pharos Uniprint PopUp Client.   This...

We have several printers attached to one queue and I want the jobs to be shared equally across them. There is bug within the printer pooling functionality. If the queues that are participating in the pool are set to B&W t...

When I install the latest version of the Signup client for Macintosh from the Pharos website, the Macintosh appears to hang at a bluescreen upon reboot. After this I am not able to login and have to uninstall/re-image the Mac for it to be functiona...

Problem: Issue trying to install the Pharos Print Server: "Unable to get a list of ports: The RPC service is unavailable." Cause: The (Print) Spooler service was not started. Solution Windows 2000: Start the Print Spooler service. ...

Symptom: There may be a time where printed jobs seem to never clear the queue without regard for your the time your reprint holding period is set to. Resolution: You can manually delete them from the Pharos Administrator but this pro...

When I try to release a print job, I am charged for the job, but I get an error that says "Error accessing destination job: The parameter is incorrect". What can I do? Open the printer properties through your favourite Windows mechanism, and check...

Configured charge for scanning at the MFP device and in Pharos Administrator under Release Stations. The user account balance is not debited. Scan transactions are not recorded, and there are no alerts or error messages. However, the scan job compl...

Attached the installation documentation along with the dc_svr.cfg sample that will need to be configured on site. The process for installation and configuration as follows Install the Pharos Gateway Swipe the cards through a mag reader attach...

Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. Installation This update affects the IPP Service and the Secure Printer Provisioning Service and should be applied to all machines running the Pharos P...

Print Center updates are cumulative. This update includes the previously released Print Center 5.0.23 plus new fixes and improvements. Before You Start This hot-fix should be applied to installations using Uniprint Suite 9.2. The Print Center an...

Environment: Uniprint 8.3 and greater PC Station. Question: How can I have a PC Station release print jobs to two different devices, a Color device and a Mono devicewhile having only Color jobs go to the Color device and Mono jobs go to th...

Pharos 8.1 Supported: SQL Server 2000, SQL Server 2005, SQL 2005 Express Edition (SQL Express), SQL Server 2008 (Express Edition or better) with the latest Service Packs applied. Not Supported: SQL Server 7.0, MSDE and MSDE 2000. Notes: When i...

Sentry Print Service updates are cumulative. This update includes the previously released Sentry Print Service 3.72.15. plus new fixes and improvements. Before You Start This hot-fix should be applied to installations using Uniprint Suite 9....

Question:  Secure Release Service will not start. In the windows event viewer it states: (-SQLiteMemoryDatabaseReadWriter-) Error loading Secure Release database'C:\ProgramData\PharosSystems\SecureRelease\Database\PharosSystems.SecureR...

Question : Can a user print to the Uniprint system using a Google Chromebook? Answer : Yes. Please the below links for more details. Deploying Chromebook extension Uniprint Configuring Google Cloud Print

When installing the Signup client onto a workstation I recieve the error message "Unable to open HOSTS file" and the installer does not continue. The HOSTS file has been set to read only or locked by another process. Some types of Spyware softwar...

When using Office 2007 if you print to a printer that has the Duplex option enabled an extra page is charged. Only a single page is printed and the document is only one page. Microsoft has identified this as an issue with Microsoft Office Word 2...

Problem: When running an upgrade of the Pharos Database the following error appeared after starting the upgrade process “Pharos is not the database owner”. The SQL login 'pharos' is the db_owner.Inside the pharos database, the objects are owned by ...

This update is required for all versions of the Pharos Print Center, from 1.7 to 3.6 Before You Start Before applying this update, please make sure that your environment meets the following requirements: For sites running: Uniprint 9.0 R2 -...

Problem: Our organization has a link on their webpage to the Pharos MyPrintCenter web page (Print Center) site. When we enter the web address we are able to navigate to the page without issue. When we use the link in google chrome or Firefo...

Symptoms: ERROR: "Service cannot be started. System.TypeInitializationException: The type initializer for '

Reservation wait times on the Pharos Signup Station seem to vary quite a bit, at times increasing. The wait times specified for reservations are estimates only. These estimates are based on average session lengths to try to give the most likely...