---
title: "Uniprint: Secure Release Service will not start"
slug: "uniprint-secure-release-service-will-not-start"
updated: 2024-03-28T12:19:56Z
published: 2024-03-28T12:19:56Z
canonical: "kb.pharos.com/uniprint-secure-release-service-will-not-start"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uniprint: Secure Release Service will not start

### **Question:**

Secure Release Service will not start. In the windows event viewer it states:

(-SQLiteMemoryDatabaseReadWriter-) Error loading Secure Release database'C:\ProgramData\PharosSystems\SecureRelease\Database\PharosSystems.SecureRelease.Database.db' into memory.; exception: 'file is encrypted or isnot a database'

---

### **Answer:**

This condition is most commonly the result of some interruption when the SRS (Secure Release Service) is writing cached data back to the C:\ProgramData\PharosSystems\SecureRelease\Database\PharosSystems.SecureRelease.Database.db file on the hard drive. The result is a corrupt database that must be restored or replaced fresh. These steps will create the fresh DB file. If there are jobs remaining to be printed, they will be lost. A note of experience, there is a backup file that might be restorable if it is caught in time. Most of the time it is also corrupt.

1. Assuming a default installation of the Secure Release Service, delete the C:\ProgramData\PharosSystems\SecureRelease\Database\PharosSystems.SecureRelease.Database.db and C:\ProgramData\PharosSystems\SecureRelease\Database\PharosSystems.SecureRelease.Database.bk files.
2. Then run the C:\Program Files (x86)\Pharos\Bin\PharosSecureRelease.msi to recreate the clean DB.

At that point the Pharos Secure Release Service should be ready to start.

## Related

- [Changing KM Printer Properties to Reflect Specific Device Options](/changing-km-printer-properties-to-reflect-specific-device-options.md)
- [Tablet PC Support](/tablet-pc-support.md)
- [TCP/IP Services file can be overwritten by other software](/tcpip-services-file-can-be-overwritten-by-other-software.md)