---
title: "Uniprint Suite - install package error \"Failed to initialize the Installer Helper DLL: Unable to get a list of ports\""
slug: "uniprint-suite-install-package-error-failed-to-initialize-the-installer-helper-dll-unable-to-get-a-list-of-ports"
updated: 2024-03-19T13:01:15Z
published: 2024-03-19T13:01:15Z
canonical: "kb.pharos.com/uniprint-suite-install-package-error-failed-to-initialize-the-installer-helper-dll-unable-to-get-a-list-of-ports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uniprint Suite - install package error "Failed to initialize the Installer Helper DLL: Unable to get a list of ports"

[2007/06/05 11:45:53 PFB0 T41C Controller] [CRunInstructions::DoStep] A PSException was caught: "Failed to Enumerate Ports, Error Code=1722"

[2007/06/05 11:45:55 PFB0 T41C Controller] [CControllerApp::KillFileLog]

AND/OR

Failed to initialize the Installer Helper DLL: Unable to get a list of ports: The data area passed to a system call is too small.

---

Check to see if Pharos Popup client has been installed on the Pharos Server.

If so:

Uninstall the Popup client from the server

Rebuild the Packages.

## Related

- [Unable to get a list of ports: The RPC service is unavailable.](/unable-to-get-a-list-of-ports-the-rpc-service-is-unavailable.md)
- [Creating Install Packages](/creating-install-packages.md)