---
title: "Uniprint Updater Service does not see any new updates for Print Center or the PharosAPI."
slug: "uniprint-updater-service-does-not-see-any-new-updates-for-print-center-or-the-pharosapi"
updated: 2024-03-18T14:09:26Z
published: 2024-03-18T14:09:26Z
canonical: "kb.pharos.com/uniprint-updater-service-does-not-see-any-new-updates-for-print-center-or-the-pharosapi"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.pharos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uniprint Updater Service does not see any new updates for Print Center or the PharosAPI.

### Problem:

Uniprint Pharos Updater Service is not seeing the Pharos Print Center update or that the PharosAPI has an available update.

---

### Troubleshooting:

In the Pharos Updater Services log file you might see the below lines that include the error below.

P0698 T094C d UpdaterService 00000] [AI: ee9e0935-737f-4c50-bd7c-323481d0ff50] Executing Package Discovery for: Uniprint.PrintCenter

P0698 T094C d UpdaterService 00000] [AI: ee9e0935-737f-4c50-bd7c-323481d0ff50] ....Check for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Pharos\Installed Components and value Pharos Systems API

P0698 T094C d UpdaterService 00000] [AI: ee9e0935-737f-4c50-bd7c-323481d0ff50] ....Check for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Pharos\Installed Components and value Pharos Systems API

P0698 T094C d UpdaterService 00000] [AI: ee9e0935-737f-4c50-bd7c-323481d0ff50] ....Unknown error (0x80005000)

### Solution

On Windows Server 2008 and Windows Server 2012 ensure that the 3 out of the 4 Web Server role components are installed as shown in the image below.

**IIS 6 Metabase Compatibility**

**IIS 6 WMI Compatibility**

**IIS 6 Scripting Tools**

*IIS 6 Management Console is not needed to correct the problem

For Server 2008 specifically open the Server Manager console and select the Roles section, then on the right side of the screen scroll down to the Role Services of the Web Server and verify that you have the items highlighted in the screen shot below.

## Related

- [Pharos Cloud: Configuring the Print Scout for Windows with verbose logging.](/pharos-cloud-configuring-the-print-scout-for-windows-with-verbose-logging.md)
- [Which printer drivers are supported by Pharos Uniprint and Blueprint?](/which-printer-drivers-are-supported-by-pharos-uniprint-and-blueprint.md)
- [All Products: Testing a Device's Support of the LPD Protocol](/all-products-testing-a-devices-support-of-the-lpd-protocol.md)
- [Pharos Print Center Error: Received A Negative Response When Attempting Convert](/pharos-print-center-error-received-a-negative-response-when-attempting-convert.md)
- [Pharos Updater service does not update the Pharos Administrator application to the newer version 9.0.8959.157 R2.](/pharos-updater-service-does-not-update-the-pharos-administrator-application-to-the-newer-version-908959157-r2.md)